Product Specialist, Mobile Messaging
Reporting to the VP, Product & Tech Ops the candidate will be responsible for ongoing maintenance of Olson Canada’s products. Product Specialist, Mobile Messaging will contribute to Olson Canada’s overall vision of being a scalable and reliable technology service provider that excels at operationalizing emerging marketing platforms.
The Product Specialist’s role within Olson Canada’s ecosystem requires high degree of technical dexterity as well as a level of business intelligence. Apart from day to day management of products, the Product Specialist will play a key role in their evolution.
Responsibilities:
    Onboarding new clients and work closely with the team to set up product and configuration in the system to ensure timely launch
    Optimizing product performance and in turn maximizing business value of the product
    Plan and lead production evolution, including upgrades and feature enhancements by working in collaboration with internal stakeholders and vendors
    Participate during sales cycles to facilitate discovery sessions
    Assist with implementation of standards around data management, compliance and security
    Report on product performance and roadmap to higher management
    Responsible for consistent delivery of product services on a 24*7 basis within well-defined quality metrics including 99.99% uptime
    Lead investigation and resolution of all internal and external client, product and network issues in a multi-vendor environment.
    Assist in dealing with customer issues from inception to resolution including after hours or on call work as necessary
    Manage multiple cases involving a variety of technologies, protocols and equipment
    Fluent understanding of product features and pricing model and ability to advise internal and external clients on it
Required Skills/Qualification:
    2-5 years in software product management and product marketing
    Experience with SMS/MMS networks
    Deep understanding of wireless and mobile network infrastructure
    Data manipulation, MySql, working in MS Access and MS Excel
    Comfortable working in a Linux Environment, ability to troubleshoot, debug and trace errors
    Experience with – SMPP, HTTP, Parlay X, SOAP & REST APIs
    Excellent verbal and written communication skills
    Strong attention to detail and problem solving skills
    Organizational skills such as task management and decision making
    BEng/BSc minimum.
    Experience working with Canadian Carrier Networks a major plus
    Experience with CASL Compliance is a plus
    Company: Olson Canada
    Location: Toronto, Ontario, Canada

Contact: kzhdan@olson.com