User Support Technician Rcom Communication Ltd, Location Calgary, AB. Salary 30.00 hourly / 35 to 40 hours per week. Full time, Starts as soon as possible. Languages English. Education College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years. Experience 1 year to less than 2 years. Work setting Telecommunications industry. Internet Service Provider (ISP).

Responsibilities: Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations.

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