We are looking for Bilingual (Arabic/English) Call Centre Agents.

Mandatory Requirements

One or more years of experience as a call centre agent in the UAE.

Must be Diploma / graduate

Having good communication skills in both English & Arabic – Strong communication, both written and verbal

Basic mathematics / numerical understanding

Great active listening skills

Exceptional interpersonal and rapport building skills

A patient and empathetic attitude

Strong time management and organizational skills

Adaptability and flexibility

Comfortable working in fast-paced environments

Computer literacy

Phone skills

Expertise in the customer service area

Job Details

Attractive Salary, Employment Visa and Medical Insurance

Job Timing: 08:00 AM to 08:00 PM (2 Shifts on a rotational Basis) – 6 Days a week (48 Hours)

Location: Dubai

Responsibilities: Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Call clients and customers to inform them about the company’s new products, services and policies

Guide callers through troubleshooting, navigating the company site or using the products or services

Review customer or client accounts, providing updates and information about billing, and other account items

Collaborate with other call centre professionals to improve customer service

Help to train new employees and inform them about the company’s customer management policies.

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Kindly share the CV at Fuad.Khalid@Smartworld.com