Call Centre Manager – East London, Eastern Cape.

Position Required: A Matric qualification coupled with extensive contact centre experience at a senior management level, subject to the candidate meeting specific strategic skills requirements. A relevant degree Commerce, Business Operations, Sales or Marketing will be advantageous.

A track record of 8-years contact centre management experience, preferably within a sales environment. Previous experience in customer relationship management systems. Proven track record in a high pressure and diverse target driven sales environment.

Track record of senior management experience and capability to manage, motivate teams and lead them in achieving objectives.

KPA’s: Enrolments, Operations, Strategic Transformation / Change, People: Capacity & Capabilities, Financial Health, Leadership. A full job description may be supplied on request.

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