We are hiring for Restaurant Hostess/Host and waiter/waitress

Job Role: Must fully comply and abide by the Standard Operating Procedures (SOP’s) of the company. Follow proper payroll procedures such as swiping in and out for meal breaks. Offer guests an enjoyable expertly served beverage/dining experience conforming to standards of excellence for quality, professionalism, and friendliness. Anticipate and service guest requirements before requests are necessary. Greet each guest promptly, courteously, graciously with eye contact, a smile, and a good posture.

Recognize regular guests and greet them by their names. Use guest names for all guests as the guest name becomes known. Keep the working area clean and tidy at all times. Respond properly in any hotel emergency or safety situation. Be familiar with the menu item list and beverages Assign and Escort customers to their respective tables

Complete opening and closing side work as assigned and have all tables set according to standard.

Present menus and explanations for all menu items as well as specials of the day.

Present children’s menus, and offer crayons and coloring books when appropriate, and describe specials.

Ascertain a guest’s satisfaction and handle any problem that may arise, informing a manager of the problem and how it was resolved or if further assistance is needed

Handle a guest walk-out by completion of check with manager’s assistance

Report any incident immediately, no matter how minor, to a manager.

Answer telephones according to the standards and take reservations or provide information.

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