Customer Service Representative, Century City, Cape Town. Marketing company in Century City is looking for experienced and fast learning Customer Service Representatives. You will be the frontline of support for clients/customers and ensure customer satisfaction with products, services, and features.

Please Note: Shift Hours - if you are unable to works shifts this position will NOT be suitable.

Duties: Making phone calls and sending emails. Liaising between account managers and customers. Responding to customer queries and complaints and escalate those queries and complaints to the relevant person/department. Assist customers with basic troubleshooting and the setup process.

Expectations: Ability to stay calm with disgruntled/upset customers. Computer literate Experience in the customer support industry. High School diploma, General Education Degree, or equivalent. Ability to work under pressure. Flexibility to working hours. Salary will be discussed should you be contacted for an interview.

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