This job includes: Answer calls and respond to emails

handle customer inquiries both telephonic and by email

research required information using available resources

manage and resolve customer complaints

provide customers with product and service information

enter new customer information into the system

update existing customer information

process orders, forms, and applications

identify and escalate priority issues

route calls to the appropriate resource

follow up customer calls where necessary

document all call information according to standard operating procedures

complete call logs

produce call reports.

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