Technology Support Specialist at New Zealand Transport Agency, Wellington.

M? t?nei t?ranga mahi | About this role: Provide high-quality and timely customer service. Work on a fast-paced IT service desk. Location may be Wellington, Auckland, Hamilton, or Christchurch.

Te Whiwhinga mahi | The opportunity: As a technology support specialist, you will be the first point of contact for our internal customers, actively managing service requests and incidents and seeing them resolved within agreed service levels. There is lots of variety in this role to keep you on your toes. It not only covers level 1-2 support but also administration, improving processes/materials, and developing a more automated service for the future. Relationship management is another important part of this role as the team further implements the Agile methodology. You will be responsible for liaising across technology and providing support up to senior management and the board level.

Some key accountabilities include provision of high-quality, proactive, and timely technical support via phone, Microsoft Teams, and face-to-face. Provide troubleshooting for end-user hardware issues. Manage request and incident tickets within operational/service levels. Contribute to the support team's documentation and continuous service improvement efforts. Work closely with other technical teams to deliver a smooth support experience. We are looking for an excellent communicator able to effectively share technical detail to a non-technical audience.

Note: Regional travel may be required to support other offices. This role may require you to work hours between 6 am and 6 pm depending on the area assigned.

You will find out more about the role here Position Description: We are seeking to appoint at a salary between $78,030 and $86,700 commensurate with skills and experience.

Ko koe t?nei About you To be successful in this role, you will bring strong relationship management experience and a confident communication style. The ability to communicate technical detail to a non-technical audience at all levels of the organization. Experience in problem solving and issue management. A resilient and self-driven approach. Strong customer service skills and approach.

Experience using Office 365. You will demonstrate knowledge of, or a willingness to gain an understanding of, Te Ao M?ori and promote tikanga and Te Reo M?ori. You will also have knowledge of, or a willingness to gain an appreciation of, the Tiriti o Waitangi (the Treaty of Waitangi) as it applies in the public sector.

M? m?tou | About Us: Our business group, Te Aukaha | Digital, strengthens Waka Kotahi NZ Transport Agency through supporting our people and delivering future-focused solutions. We enable digital change and provide quality data, information, and security services. The Technology group implements, supports, and maintains digital capability for NZTA.

Our teams design and deliver new digital initiatives that use data and information smartly so we can keep pace with digital change in all areas of the land transport system. In addition, our teams look after the digital needs of NZTA employees to perform their functions and manage information effectively and efficiently and in accordance with all legislative and government requirements.

Ka whiwhi koe i te aha | What you will get in return: This is a highly collaborative working environment supporting the work that is done for the benefit of all New Zealanders. Competitive salary as disclosed and benefits package. Flexible working arrangements, including a mix of remote and in-office work depending on location and role. Along with our other benefits, we also have 5 weeks of annual leave and an income protection and critical illness insurance scheme available for all permanent employees.

Ready to take the next step in your career? We'd love to hear from you. Apply today and join our team.

Me p?hea te tuku tono | How to apply: Please click apply to upload your CV and cover letter detailing your suitability for the role. R? Katinga | Applications close: 10 April 2025.

To be considered for this position, you must have a legal right to live and work in New Zealand.

NZTA|Waka Kotahi is an equal opportunity employer (EOE). We recognize the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.

Please note that we may begin shortlisting as we receive applications. We encourage early applications, as we may withdraw the advertising at any time.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

For further information, email: careers@nzta.govt.nz