Applications Support Analyst, GMHBA. Geelong, South West Coast VIC. Help Desk & IT Support (Information & Communication Technology). Contract/Temp. Remarkable care - Remarkable career. Are you ready to rediscover remarkable and make a positive impact on people’s lives? At GMHBA, every day brings an opportunity to empower and support communities to live well. Join us to be part of something meaningful and discover the remarkable benefits of working at GMHBA.

In 2024 GMHBA will celebrate 90 years of operations, having originally formed to provide healthcare to Geelong cement workers and growing to become one of Australia’s largest regionally based health insurers. As a community-focused not-for-profit, we live and breathe exceptional care and are dedicated to making GMHBA a remarkable place to work. We value building connections, embrace individuality, and maintain a supportive, performing culture. GMHBA offers a flexible workplace, a community-focused culture, and a great regional lifestyle.

We have an opening for an Applications Support Analyst to join our IT Delivery team. This is a full-time contract until April 2025.

About the role The Application Support Analyst provides operational and technical support for GMHBA’s Core Application Systems including issue troubleshooting, resolution validation, stakeholder management, and application configuration.

About you as the successful candidate, you'll need to demonstrate: Strong attention to detail. Experience operating in a Service Management environment (e.g., incident, problem, request and change management). A commitment to work in a highly dynamic business environment. Excellent stakeholder management and communication skills (written / verbal). Excellent documentation skills. Highly desirable. Private Health Insurance industry experience.

Experience within the SDLC including defining required system changes and various forms of software testing. Experience with HAMBS, E5 Workflow, Microsoft Dynamics CRM. Experience with IT service management software such as Service Now. ITIL Foundation. Let's get started.

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At GMHBA, we value a diverse and inclusive culture. We are committed to creating a workplace where every single person feels valued and can be their true, authentic selves. It allows us to be more reflective of our community, have a range of perspectives, and better support our customers, members, and patients. We encourage candidates with diverse backgrounds, experiences, perspectives, and beliefs to apply for this role.

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Contact us at: careers@gmhba.com.au