Student Services Officer Melbourne, Greenwich English College. Melbourne VIC. Student Services (Education & Training). Full time. Add expected salary to your profile for insights. Join Greenwich College, one of Australia's fastest growing education organisations and a member of the ASX listed NextEd Group (ASX: NXD). As a Student Services Officer you will be responsible for providing high-quality customer service, maintaining high satisfaction levels, and ensuring our high volume of student enquiries are responded to promptly and effectively.

You’ll achieve this by: Fostering a service-centric mindset within the team. Providing frontline student support and dealing with any concerns or problems that may arise. Working closely with admissions, academic and marketing teams to ensure efficient and timely student admin and stakeholder objectives. Demonstrating awareness of diverse cultural and social backgrounds while having a sensitive and supportive approach. Developing further knowledge about the administration of the student lifecycle.

Personal traits: Outstanding communication skills - both written and verbal. Patience, compassion and willingness to help. Self-learner with internal drive to deliver quality outcomes. Looking to grow professionally. Curious and passionate about learning and self-development. Resilience and perseverance.

Experience: Experience in a client services role within the international education sector. Strong organisational skills and the ability to excel in a busy high volume environment. Exceptional attention to detail and accuracy also in time-sensitive situations. Experience in working as part of a team. Excellent interpersonal, verbal and written communication skills, and the ability to communicate with clarity and ease. Strong digital skills or the ability to develop these on the job - automations and analysis using the latest applications.

Key questions to address when applying: Why are you applying for this role? How do you demonstrate your ability to provide high-quality customer service? Are you able to work a rotating roster system with shifts starting as early as 7.45 am and finishing as late at 7 pm?

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact Rachel Lin, VIC Student Services Manager: rachel.lin@greenwichcollege.edu.au