Front of House Manager, Argo. Norwood, Adelaide SA. Management (Hospitality and Tourism). Full time. Add expected salary to your profile for insights. Argo is a family-owned business known for its healthy, wholefood dishes, curated from locally sourced ingredients. From nourishing breakfast bowls to hearty lunches and indulgent (or healthy!) desserts, our food is crafted with care and quality ingredients. We believe in serving up not just meals but experiences that bring people together.

About the role: We are looking for a motivated and customer-focused front-of-house manager to help us lead the FOH team to deliver outstanding customer service! You’ll be at the heart of our operations, overseeing the day-to-day running of the cafe while leading a dedicated team. Your role will be key in ensuring our cafe runs smoothly, maintains high standards of food quality and customer service, and continues to foster the welcoming, community-driven atmosphere that our customers love.

Responsibilities: Customer Experience and Service Excellence: Lead the front-office team to provide exceptional, personalized service to every customer. Ensure that every guest feels welcome, valued, and well taken care of from the moment they walk in. Team Leadership and Training: Manage, train, and motivate a team of waitstaff, baristas, and hosts. Provide ongoing training on service standards, menu knowledge, and customer interaction to maintain a positive and efficient work environment.

Shift supervision: Oversee daily front-of-house operations, ensuring the cafe is properly staffed and all tasks are completed efficiently. Ensure that staff is delivering service in line with our brand and values.

Guest Relations and Conflict Resolution: Handle customer concerns, feedback, and complaints in a professional and constructive manner. Ensure all issues are resolved promptly, and turn any negative experience into a positive one.

Quality Control: Monitor service standards to ensure food and drinks are served according to our high quality and presentation standards. Oversee the speed of service, ensuring orders are taken, processed, and delivered accurately and in a timely manner.

Staff Scheduling and Time Management: Create weekly front-of-house schedules, ensuring adequate coverage during peak times while staying within budgeted labor costs. Manage staff time-offs and shift changes as needed.

Cash Handling and POS Management: Oversee daily cash handling procedures, including processing payments, managing tips, and balancing the till at the end of each shift. Ensure the proper use of the POS system.

Health and Safety Standards: Ensure the front-of-house area is clean, tidy, and compliant with health and safety regulations. Maintain high standards of sanitation and cleanliness in the dining area, restrooms, and workstations.

Inventory and Stock Ordering: Monitor front-of-house inventory, including napkins, utensils, and drinks, and assist with ordering supplies when necessary. Ensure proper stock levels are maintained and items are stored and organised appropriately.

Communication with Kitchen and Management: Maintain open communication with the kitchen and management team to ensure that service runs smoothly, orders are communicated accurately, and any special guest requests or dietary restrictions are noted and met.

Staff Development and Retention: Foster a positive and motivating work environment that encourages employee growth, teamwork, and retention.

About you: Proven experience in a front-of-house or supervisory role, ideally in a cafe or restaurant setting. Strong leadership and team management skills, with a focus on fostering a positive and motivating work culture. Excellent customer service skills with the ability to handle difficult situations calmly and professionally. Strong organisational and time-management abilities. A passion for whole foods, healthy living, and high-quality customer experiences. Ability to work under pressure in a busy, fast-paced environment. A friendly and approachable personality with exceptional communication skills. Knowledge of POS systems and cash-handling procedures. Flexibility to work weekends and holidays, as needed. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Benefits: Be part of a tight-knit, supportive family business with a close connection to our community. Work in a cafe with a dedicated following and a commitment to serving wholesome food. Competitive salary and opportunities for career growth. A chance to shape and influence the direction of our cafe and menu. Ongoing training and professional development opportunities. Staff discounts on food and beverages. Friendly team culture.

If you’re looking to bring your experience, passion, and energy to a cafe that values quality, community, and great food, we’d love to hear from you!

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Submit your resume and a cover letter outlining your relevant experience and why you are interested in joining our team to hr@argoandco.com.au