Care Organizer, Uniting AgeWell. Ballarat, Ballarat & Central Highlands VIC. Aged & Disability Support (Community Services & Development). Full time. $37.00 - $42.00 + super + salary packaging.

About Us: At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want. With a range of services in many locations in Victoria and Tasmania, our 4300 staff and 300 volunteer staff are committed to high-quality services and care.

Uniting AgeWell provide a workplace culture based on the BEST philosophy—believe, Excel, Support and trust—underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do.

Why choose Uniting? Age Well: Above award hourly rates. Salary packaging benefits up to $15,900 + $2,650 annually. Annual Leave loading. Career pathways, education and training opportunities

Comprehensive Employee Assistance Program available 24/7 for our staff. Enhanced parental leave options. Location options: move within our Uniting AgeWell network (Victoria and Tasmania). Not for profit, values-based organization.

About the role: Based in our Ballarat office, the care organizer is essential in ensuring the effective daily delivery and coordination of services for our clients. This part-time position will see you working full-time Monday to Friday for a total of 76 hours per fortnight. The primary purpose of the position is to manage and support the effective delivery of Uniting AgeWell Home Care programs, and key responsibilities may include: Deliver efficient and effective customer service to new clients, ensuring their needs are met with the highest level of care and support. Build customer relationships and greet clients promptly and courteously. Completing an initial assessment and care plan to inform the case managers. Effective management of office systems and supplies. Monitoring and managing group email inboxes, posts, and other forms of communication. Manage database entries and appropriate documentation. Escalation/mmanagement of client enquiries /complaints and incidents reported. Maintain and coordinate schedules and rostering. Match client needs and preferences with our employees’ skills and availability. Action and document communication relating to scheduling, i.e., sick calls, rostering issues, change requests, and client enquiries.

About you: You are passionate about what you do and want to make a difference in the lives of our clients to support them to live life to their potential whilst remaining in their home.

This is the place for you if you have: An ability to thrive in a fast-paced and dynamic environment, with the capacity to manage multiple tasks including phone calls, emails, and in-person customer interactions. Previous experience in rostering, scheduling, or coordinating services for clients within the aged care or health sector. Excellent customer service skills, characterised by a friendly and professional demeanor, with a reputation for care and compassion. Proven ability to excel in fast-paced environments with adaptability, resourcefulness, and strong problem-solving skills. A demonstrated ability to manage multiple tasks while ensuring a high level of attention to detail and accuracy. Experience in creating and maintaining rosters within the health sector would be highly valued. Strong communication skills with a compassionate and empathetic approach to work. Proficient in working both collaboratively within a team and independently. Exceptional time management skills and highly organized. Experience utilising client management systems.

A commitment to being part of a workplace culture based on the BEST way of life (believe, excel, support, and trust).

Essentials for working in aged care: A current Working With Children Check card. Current and ongoing flu vaccinations. Australian working rights. Ability to pass a national police clearance or NDIS workers screen. Make a positive difference in your community—apply now! Aboriginal and Torres Strait Islander peoples are encouraged to apply for this role.

Only shortlisted candidates will be contacted. We look forward to hearing from you!

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

For more information please contact the Recruitment Team at Recruitment@unitingagewell.org