Senior Client Account Manager, Gateway Synergy Recruitment Pty Ltd., Melbourne VIC, Account & Relationship Management (Sales). Full time. Add the expected salary to your profile for insights.

The Company: Our client is a leading full-service marketing agency specializing in digital, face-to-face, retail, telemarketing, and data acquisition fundraising. Due to continuous growth, they require a senior client account manager to join their team in Melbourne. This is an exciting opportunity within a successful company that offers long-term career opportunities and personal growth. This is a full-time position.

The role: Outstanding opportunity for a driven professional to join a leading full-service marketing agency in an account management capacity. They are seeking an experienced, highly skilled, and motivated senior client account manager to join their team and drive excellence in managing client relationships and outsourced campaigns. This key operational position reports to the Head of Client Services and will be responsible for managing and developing a portfolio of clients, ensuring all partnerships receive high-quality account management.

The role calls for a capable, strategic account manager who is responsible for the long-term relationships and development of our client's charity partners and sub-contracted service providers. This involves ensuring that all partnerships receive high-quality account management and meet key metrics and deliverables.

The role encompasses various tasks such as evaluating campaign performance, conducting campaign reviews, identifying new prospects, and delivering high-quality business proposals. It requires an understanding of the sector, strategic thinking, attention to detail, and the ability to tackle client challenges, adapt to market conditions, and work within specified parameters like time, budget, and multiple workflows.

As part of this role, you will collaborate with cross-functional internal teams to continuously enhance our overall service offering for all stakeholders.

You must be able to present confidently to clients with a focus on service and delivery whilst championing work that is strategic, innovative and effective.

About the role: As a Senior Client Account Manager, you're a motivated individual accustomed to overseeing extensive client portfolios and adept at fostering and enhancing ongoing relationships. You'll serve as the primary point of contact for allocated clients, assisting them in strategic partnership cultivation and development and overseeing the implementation of multi-channel campaigns. By collaborating with diverse clients, you'll nurture established connections and consistently evolve their fundraising initiatives to attain targeted outcomes. You will help lead the client account management team, ensuring the team is supported daily and achieving all set KPIs. This pivotal role in our client's organisation offers flexible work arrangements, including the option to work remotely 1-2 days per week.

The candidate requirements are: Experience working within the fundraising and/or agency environment. Proven account management experience with 3+ years of experience. Solid work history with campaign management or client relationship management, preferably within the NFP and regular giving sector. Demonstrated ability to exercise initiative, work independently and maintain successful professional relationships. An aptitude for effectively managing expectations with both internal and external stakeholders to achieve outcomes. Excellent communication skills (verbal and written). Ability to effectively coordinate multiple tasks and adhere to deadlines. Ability to generate and interpret numerical data and create senior-level management and client reports. Actively engage and contribute to Company culture. Willingness to travel. “OPENING THE GATEWAY BETWEEN TALENT AND OPPORTUNITY”.

You must submit a CV on application prior to a phone call and be prepared to sign a nondisclosure agreement.

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