Applications Specialist, Arriba Group. Haymarket, Sydney NSW. Networks & Systems Administration (Information & Communication Technology). Full time. Add expected salary to your profile for insights.

OUR PURPOSE AND YOURS: Our purpose at Arriba Group is ‘empowering lives together’ and each member of our team plays a critical role in exemplifying this. We are looking for an experienced leader in talent acquisition to join our team who is aligned with this.

ABOUT ARRIBA: The Arriba Group is made up of three operating healthcare and disability services companies – Rehab Management, AimBig Employment, LiveBig - and Arriba Corporate, which employs our corporate team. These companies are aligned under the Arriba Group Purpose, Vision, Mission and Values.

Our vision is to be the number one, nationwide market leader and provider of choice to our customers and people. We live our values of ‘People, Customer Focus, Quality, Innovation and Agility’ in a dynamic and enthusiastic way, always offering best practice service delivery. We employ 600 staff nationally and have a strong people-centric approach.

ABOUT THIS ROLE: A hybrid role based in a CBD office, you will be reporting to the Applications Manager as part of a team responsible for administering, maintain and supporting the Group’s various enterprise applications. We are lucky to work within such a high functioning ITT department, in a business that truly values our work!

KEY ROLES AND RESPONSIBILITIES: We commit to helping you stay hands-on and technically fluent while your support keeps everyone working! Your core focuses will be: Resolving user requests and issues involving all supported enterprise applications. Performing BAU patching and small upgrades. Liaising with the various software vendors in a day to day capacity. Monitoring and optimising applications to ensure an appropriate level of performance is achieved. Managing changes to applications in accordance with the change management policy and processes. Maintaining, developing & documenting specialist technical knowledge for core applications. Developing and maintaining appropriate relationships with customers and users through day to day interactions including consistent feedback & communication. Developing and maintaining appropriate relationships with business owners and SMEs of applications. Escalating and managing issues with external stakeholders (e.g. Vendors) to troubleshoot and resolve complex problems.

WHAT YOU NEED TO HAVE Experience maintaining case/client management systems such as Vinci, Case Manager, Dynamics CRM. Experience with M356, HRIS systems, Ticketing, and Finance Systems. Strong knowledge of business application support and administration in a dynamic environment. Strong experience and a good working knowledge of application performance tuning, integration and testing. Ability to form strong working relationships with internal IT teams, users and vendors. Ability to provide excellence in user support - helping users who are experiencing applications issues or who have requests, and helping users get the most from their software applications. Strong problem diagnosis skills.

WHAT WE WOULD LOVE YOU TO HAVE Agile Project Management techniques. SQL Scripting experience. Experience creating Visio Diagrams. Experienced with 1st Level, 2nd Level support principals and ITIL and Change Management.

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We put people first. Let’s create the future together.

We encourage applications from people of all ages, nationalities, abilities, and cultures – including Aboriginal and Torres Strait Islander peoples, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs.

Please be advised that the Arriba Group requires all prospective individuals to undertake and provide satisfactory clearance of background checks and/or registered checks.

The checks undertaken by the Arriba Group include (but not limited to), police background checks, NDIS clearance and Working With Childrens check.

Unsuccessful or unsatisfactory clearance of these checks will be taken into consideration and may result in the unsuccessful outcome of the recruitment process and/or withdrawal of any employment contract agreement made prior to commencement.

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Email Owen at omurphy@arribagroup.com.au