Engagement Officer, Lifestyle Solutions. Stockton, Newcastle, Maitland, & Hunter NSW. Aged & Disability Support (Community Services & Development). Full time. Add expected salary to your profile for insights. Do you want to be part of a true values-based organisation making an impact in the lives of people with disabilities? Our Customer Experience team is growing, and we are currently recruiting for an Engagement Officer.

About the role: Permanent Full-Time. Flexible location: NSW, QLD, TAS, WA and VIC locations. As an Engagement officer, your role is to deliver outstanding customer experience, coordinating the onboarding of NDIS participants into services that meet their needs. As an NDIS whizz, you’ll be responsible for handling service enquiries, engaging with our service delivery teams, and supporting other business development and marketing activities.

The role is part of a wider team, responsible for delivering outcomes in line with our growth strategy. The role will suit someone who is highly motivated and engages with a strong customer service focus.

About us: Possability is a leading Australian non-profit, values-based organisation delivering a range of individual and flexible support options for people with disabilities across Australia. Services include supported accommodation, employment, training, respite, and support for children & young people with a history of adversity.

Possability has a vision for a world where everyone has the opportunity to pursue their potential. We are catalysts for change in the broader community and in the lives of the people we serve. We believe that freedom and independence are fundamental human rights. We are committed to providing a quality service designed to be responsive and flexible to individual needs to enable people to achieve their personal goals.

About you As an Engagement Officer, you’ll have the following qualities: Customer-centric: As one of the first people to interact with new client enquiries, you understand what itis that elevates a customer’s experience. Exercise initiative and/or judgement: You’ll have appreciation of the necessity to exercise initiative and/or judgement within clearly established procedures and/or guidelines to find positive solutions in response to identified needs.

Professionalism: You will always act in a manner which promotes the organisation in a positive manner

Highly enthusiastic individual: be able to work towards long-term goals whilst effectively managing daily tasks. Adaptability to Change: Be able to willingly participate in and support the change process. Attention to detail: a strong focus on ensuring accurate preparation of all material in a timely manner. Be able to develop strong, professional relationships with all internal and external stakeholders.

What is essential? Tertiary qualification (or higher) in marketing, business or relevant human services speciality or experience deemed to be the equivalent. Human service industry experience. Knowledge of the NDIS, particularly around Supported Independent Living and Specialist Disability Accommodation.

The ability to travel to provide support as required: A current NDIS Worker Screening Check must be maintained. A current Working with Children Check must be maintained. A current national Police Check must be maintained. A current unrestricted driver’s licence must be maintained. Fully vaccinated against COVID-19.

Some of the perks: Salary packaging of up to $15,900 (plus an additional $2,650 for Entertainment expenses) for eligible employees.

As well as: Access to professional development and in-house training opportunities. Career advancement opportunities: we love to promote from within Experience a supportive culture and working environment. Access to our employee assistance program is important because life happens.

An Important Announcement from JobScoin.com for jobs seekers and employers.

Do not pay any type of payment to get the job or hire someone. We are just sharing jobs from multiple sources and we are not responsible for any type of scam.

If this position looks like your next challenge, please hit the apply button and submit your application through our online recruitment portal.

To be considered, applications must provide the following items: Some current curriculum vitae. A cover letter detailing why you are the right candidate for the role. Confirmation of ability to meet essential role and organisation requirements.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

To access a copy of the position description email: recruitment@possability.com.au