Information Technology IT Support Analyst, Pronext IT Solutions Inc. Location Mississauga, ON. Remote work available. Salary 29.50 hourly / 30 hours per week. Full time. Day, Flexible Hours. Starts as soon as possible. Languages English. Education Bachelor's degree or equivalent experience. Experience 2 years to less than 3 years. Work setting. Consulting firm.

Responsibilities: Respond to users experiencing difficulties with computer. Consult user guides, technical manuals and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organize and maintain a problems and solutions log for use by other technical support analysts. Supervise other technical support workers in this group. Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Manage incidents.

Additional information Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Ability to work independently.

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