Front of House Manager, Hout Bay, Atlantic Seaboard. Company Name: The Lookout Hout Bay. We are looking for an experienced Front of House Manager to join us and lead our front of house team.

Candidates with at least 2+ years Restaurant Management experience will be considered. Must have strong front of house management skills and ability to manage the entire front of house operation, including cash up reconciliation; stock management; staff training and management; customer relations; ability to drive sales. Applicants must be well spoken and fluent in English. Looking for someone who can work under pressure, and handle a 250 seater restaurant.

Must have own reliable transport, and ideally reside in Atlantic Seaboard; Southern Suburbs; or South Peninsula. Salary largely dependent on previous experience; approx. R15K per month plus gratuity. Note that initial weekly hours will be 45 hours, day, night and weekend shifts, hours will reduce during Winter. To apply, send CV with a current photo of yourself.

If you haven't heard back from us with 7 days, kindly consider your application as unsuccessful.

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Importance of Front of House Manager Jobs

Front of House (FOH) Managers play a critical role in the success of various hospitality businesses, including restaurants, hotels, resorts, and event venues. Their importance stems from their multifaceted responsibilities and the direct impact they have on customer experience, staff morale, and overall business operations. Here's a breakdown of their significance:

1. Customer Experience:

·         First Impressions and Setting the Tone: FOH managers are often the first point of contact for customers, shaping their initial impressions and setting the overall tone for their experience. They ensure a warm welcome, efficient service, and address any concerns promptly, fostering a positive and memorable experience.

·         Smooth Operations and Problem-Solving: They oversee the smooth flow of front-of-house operations, ensuring efficient seating, order taking, and service delivery. They also proactively identify and address any customer issues, resolving them promptly and professionally to maintain customer satisfaction.

2. Staff Management and Motivation:

·         Leading and Motivating Teams: FOH managers lead and motivate a team of servers, hosts, and other front-of-house staff. They provide training, guidance, and support, fostering a positive work environment and ensuring team members deliver exceptional customer service.

·         Scheduling and Communication: They are responsible for creating and managing staff schedules, ensuring adequate staffing levels to meet customer demands. They also facilitate effective communication between staff and other departments, fostering collaboration and teamwork.

3. Business Performance and Revenue Generation:

·         Upselling and Revenue Generation: FOH managers may play a role in upselling and suggesting additional items to customers, contributing to increased revenue generation. They may also implement strategies to optimize table turnover and seating arrangements, maximizing efficiency and profitability.

·         Maintaining Brand Reputation: Through their leadership and focus on customer satisfaction, FOH managers contribute significantly to maintaining a positive brand reputation. They ensure service aligns with the brand's standards and values, fostering customer loyalty and encouraging repeat business.

4. Adaptability and Multitasking:

·         Handling Diverse Situations: The fast-paced nature of hospitality environments demands adaptability and multitasking skills. FOH managers effectively handle unexpected situations, resolve customer issues, and adapt to changing demands while maintaining composure and professionalism.

5. Data Analysis and Improvement:

·         Monitoring Performance and Identifying Areas for Improvement: FOH managers may analyze data on customer feedback, wait times, and sales trends to identify areas for improvement. They can then implement strategies to enhance efficiency, service quality, and overall customer satisfaction.

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Contact Jon R: 0827825214