Responsibilities: Maintain excellent customer service standards

Respond appropriately to all the customer telephone queries

Make telephone calls to customers to inform them about special promotions or offers

Maintain database of customers to initiate cross selling activities

Communicate and coordinate with internal departments and follow up on customer interactions

Maintain records of customer interactions and transactions

Take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.

Handle customer complaints, warranty issues, after sales service etc.

Coordinate with distribution and ware house team for getting the product repaired or replaced in the least possible time

Ensure customer service standards of the customer service counter as per company’s standards

Process orders for delivery and installation to customer premises and follow up with the logistics department for executing the job in time

Qualifications: At least 1 – 2 years’ of relevant work experience

Excellent phone etiquette and excellent verbal, written, and interpersonal skills

Ability to multi-task, organize, and prioritize work.

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Email: hr.navi92@gmail.com