Responsibilities: Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.

Respond professionally and process emails within the service level set by the department.

Ensure clients’ satisfaction and adherence.

Follow the internal up-sell programme for Reservations department.

Follow internal credit policy.

Follow up on lost business and bring information about them to the knowledge of the department superiors.

Qualifications: At least 1 year experience on a similar role in a 5 star hotel.

Good verbal and written communication skills. Ability to speak a second language is a plus but not required.

Has keen eye to details.

Flexible with working schedule.

Ability to collaborate to all levels of colleague.

Available to join immediately is a plus.

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Email: hr.mayaa92@gmail.com