Designation: Client Service Executive

Reporting To: Operation Manager/ Division Manager/MD

Roles & Responsibilities: Ability to prepare daily and monthly work schedules for 300 operation staff. Identify problems during operations and areas for improvement in the process, to resolve them in a quick and timely manner. Knowledge to prepare Quotation daily, monthly, and yearly basis. Knowing answering Phone calls. Having excellent customer service skills with good English communication. And Arabic is an advantage.

Knows how to identify and develop new customers for the company. Manage customers’ requirements. Speaking with clients to understand, anticipate and meet their needs. Efficient in doing MS Excel, Word, And Outlook. Need staff who is working under pressure Situation. Maintain updated client contact records or other Client Management systems. Document all client contacts and service work. Work with the creative team to bring ideas into the mix, offer suggestions, research, and ability to share & constantly learn new technology. Understanding the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients. Closely coordinate with operations for operational activities and work with them to achieve a high level of operational efficiency. With Initiative and knows time management.

Maintenance Department Responsibilities: Follow up of offers issued by Project Manager; Follow up Client requirements; Technical staff scheduling.

File all technical documents and drawings as per the TBS Projects folders system; Alerting Project Manager and technical team about emergency and maintenance calls; Register each Client maintenance call request and file each in TBS documents; Register for each maintenance activity the team in charge of. Collect from the Project Manager the forms; Follow TBS team Visa and accommodation issues with the HR manager; Ask and follow up on suppliers' documents and insurances; Follow up documents mails and Clients submission hard and soft copies; Send offers to Clients; Verify all the expenses request and send Executive Director, Finance and GM; Find suppliers and share the contacts of approved ones with PM; Register all the monthly expenses to share with finance DEPT; Take care of all TBS office stationery; Open new jobs (maintenance or new projects) and register them in TBS server; Register and follow up all sent offers; Follow up of Contracts; Follow up TBS meeting schedule. Coordinate / Execute all other tasks given by the management. Maintaining the proper documents related to the service, and clients (hard copy/softcopy).

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