Contract Duration: 3-6 Months

Job Description: The service delivery management role is responsible to meet the IT needs of the business and support services. Coordinate delivery of IT Services with Design & Architecture, Infrastructure, and Application Development / Support. Drive IT projects related to migrations, upgrades, maintenance, enhancements, support business in all operational and expansion programs. Serve as an escalation point for all IT-related issues for the business division, vendor coordination’s and ensure availability of IT assets to meet business needs. Support the development of business cases for investment in new IT solutions by providing implementation and operational plans along with costing. Draw up effective plans and strategies to forecast capacity building based on the future release plan of business. Effective plans in place for effective monitoring mechanisms and resource availability to ensure the availability of devices, services, and clinical applications round the clock.

Manage any change introduced into the service in a controlled fashion with minimal or no disruption to the service. Develop professional relationships with key stakeholders in the business and be the “go-to” person for their IT needs. Have monthly scheduled conversations with the executive leadership team from the business units and ensure business priorities and IT deliverables are aligned.

Conduct periodic service review meetings with the business stakeholders, support managers, and relevant stakeholders to ensure service levels are appropriately monitored. Support the management in maintaining the ISO 20000 and financial audits and certifications. Accountable for the performance of the delivery unit as per the Service Level Agreements with relevant business units. As an added responsibility, have been owning and driving Incident management and Problem management within the IT function. MUST be able to join Immediately (Candidates should be locally available). Visit visa or canceled visa candidates are most preferable.

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Email CV to: nishad.kabeer@alpha.ae