Responsible for plotting appointments for routes daily and coordinates timely fulfillment of home care services

Always maintains a positive and constructive attitude

Ensures to adhere to and implement all company policies and procedures

Resolves all customer questions or concerns via multiple media; the phone, email, online chat or social media

Responsible for maintaining and updating customer information as needed

Attempts to resolve and de-escalate any issues in a calm manner

Ensures to escalate calls or challenges to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of payments & invoices in a timely manner

Responsible for tracking call-related information for auditing and reporting purposes

Ensures to provide feedback reports on call issues related to customer issues

Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls

Appropriately schedules customer appointments and follow-up

Data entry of customer details to ensure smooth work flow process.

An Important Announcement from (jobscoin.com) for jobs seekers and employers.

Do not pay any type of payment to get job or hired someone. We are just sharing jobs from multiple sources and we are not responsible for any type of scam.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email: info.ligglo@gmail.com