We are looking for a Call Center Agent

Main Job Tasks, Duties, and Responsibilities

Managing large amounts of inbound and outbound calls in a timely manner

Handling customer inquiries both over the phone and by email

Managing and resolving customer complaints

providing customers with product and service information

Recording new customer information into the system

updating existing customer information

Processing orders, forms, and applications

Identifying and escalating priority issues

Route calls to the appropriate resource

Follow up customer calls where necessary

Document all call information according to standard operating procedures

Complete call logs

Produce call reports.

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Email: info.ligglo@gmail.com