Call Centre Manager - Mid to Senior Level, Location, Umhlanga, North Suburbs, Advertised By Private, Job Type Full-Time. The Contact Centre Manager will be responsible for managing a team of department managers and team managers, within a fast-paced area of business that is both challenging and changing continuously. This individual must be committed to delivering a great customer contact experience through a variety of customer contact channels which includes Phone, Email, Webchat, SMS, Social Media and other channels. They will ensure that we endeavor to provide first call resolution and provide a professional, quality service to clients and meet agreed service levels.

Minimum Requirements: Minimum 5 - 10 years mid management experience within a customer service call center environment essential. 5 years mid to senior management experience managing a team of junior managers. Relevant Degree / Diploma. Good knowledge of innovative solutions and technologies that would enhance business efficiencies. Salary Range – R 35 000 to R 50 000 CTC. Please note that should you note be contacted in 2 weeks, please consider your application as unsuccessful.

Email application to: cv@rewards.co.za