IT Support Technician (Helpdesk), Other, Cape Town. Surgo manages a wide range of Outsourcing functions, including Customer Support, HR Outsourcing, RPO, Payroll Processing, IR Management, Administration, Training, and more! This is your opportunity to become part of a winning team, we are currently seeking the following skills in the IT Support Technician field.

Provide assistance to our company and all Employees and Users on queries logged within the given SLA. Queries can range from Hardware, Software all the way to 3rd party services. Use MS SQL to investigate more complex queries. If queries are not resolved, it's escalated to or IT department for action. Ensure systems remain secure and protection of information is adhered to at all times. Provide monthly reports on information security compliance results (data breaches, threats, phishing attacks). Provide Management with immediate reports on staff non-compliance to Information Security requirements.

Minimum requirements: Grade 12, Min A+ and N+ Certification, 2 - 3 years experience in a similar role, Proven ability to Troubleshoot, Accounting knowledge (advantageous), Own vehicle, and valid drivers' license.

Working hours: Shift work in a 24/7 environment (the ability for overtime when needed). Salary: R12 000  R15 000.

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Should you require any additional information give us a call on: 0210125566