First Line Customer Support Specialist, Other, Johannesburg. Our client's services range from ride-hailing to micro-mobility and food delivery. As of December 2019, they now operate in over 150 cities in 35 countries across Europe, Africa, North Africa, West Asia, and North America and they are still ever-expanding. If you are looking to start a career in Customer Service and grow within the company to new heights, this is a great opportunity for you!

Your Role: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through Ticketing to advise of changes with travel conveyance. Acknowledging and resolving customer complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.

Requirements: Fluent in English (spoken and written). National senior certificate. 1 to 2 years of customer service experience.

Shifts: Rotational shifts.

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