Infrastructure and Cloud Support Engineer, Diep River, Southern Suburbs. Remuneration: Negotiable Basic Salary / Daily lunch provided. Location: Cape Town, Diep River. Job level: Mid / Senior Level. Own transport required: Yes. Travel requirement: Yes. Type: Permanent.

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Job description: IT Support company based in Cape Town is looking for an support technician, looking to take this role by the horns and conquer the world one device at a time. To form part of  dynamic and efficient team of go getters, managing support queries, providing excellent customer services. If you think this is for you, drop us a line.

Responsibilities: Provide first line support via on-site, remote, email and telephone. Identify, troubleshoot and test issues raised by clients. Escalation of issues on any of the Cloud Platforms until your are able to take charge. Issue tracking and reviewing resolved issues. Adhering to our SLAs. Creation of procedural documentation. Weekly reporting on tickets log.

What we need you to do: Please provide the following info/ items in addition to your CV, without which your application will not be considered: Please enclose a covering letter motivating your application and including a link to your online portfolio. Be sure to put “Support Technician - Client Placement Position” in your mail subject line.

Should you not hear from us within one weeks of submission of your application, please consider your application unsuccessful.

Requirements: Two years' of experience in customer IT support preferably. Good understanding and use of e-etiquette. Capable of working well under pressure. Strong customer focus. Ability to prioritise your workload. Good analytical and problem solving skills. In depth understanding of the software and equipment our customers are using. Excellent communication, listening, questioning, time management and organisation skills. Ability to interact confidently with clients and explain the solution in terms they will understand. An Independent Thinker, so we want you to think out of the box in solving problems!

Advantageous: One to two years of experience with Windows 7 and 10, Mac, iOS and Android applications. Strong Microsoft office skills. Administration of Windows servers and desktops. Knowledge of Active Directory infrastructure (including DNS, WINS, DHCP, Group policies). Experience in Exchange 2010 / 2013 / 2016 environments. Microsoft 365 Management and Migrations. Windows Remote Desktop Services / Terminal Server.

Knowledge of basic networking and LAN/WAN connectivity and Fibre Backbone. A understanding of networking. Mikrotik. UBNT networking. Relationships Management i.e. 3rd party suppliers. Hyper-V and VMWARE. Personal Skills/Attributes. Multi-tasker. Punctual. Attention to detail. Thirsty to develop great tech. Out of the box thinker. Self-motivated, but can excel in a team based environment. Strong initiative and enthusiasm.

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Send Submission to: CV@o-it.co.za