troubleshooting system and network problems and diagnosing and solving hardware or software faults;

replacing parts as required; providing support, including procedural documentation and relevant reports; supporting the roll-out of new applications; setting up new users’ accounts and profiles and dealing with password issues; working continuously on a task until completion (or referral to third parties, if appropriate); testing and evaluating new technology; Conducting electrical safety checks on computer equipment.

Support Production Department as necessary. 

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