Student Administration Officers, The University of Sydney About the opportunity: We are looking for administration and customer service professionals to join our team of Student Administration Officers. In this role you’ll act as an escalation point for managing more complex student enquiries (predominantly by email). We’re looking for people who thrive in a busy environment and have experience in interpreting policy and offering solutions where the case isn’t clear cut. 

In the Faculty Services portfolio, we’re always striving to deliver the best possible student experience by making our services more effective and efficient. Because of this, we’re keen to hear from people with an interest or experience in continuous improvement.

About you: The University values courage and creativity; openness and engagement; inclusion and diversity; and respect and integrity. As such, we see the importance of recruiting talent aligned to these values and are looking for a Student

Administration Officers who have: experience delivering superb customer service (ideally by email) the ability to articulate complex issues /concepts in a simple, straight forward manner strong attention to detail experience interpreting policies to provide solutions experience working constructively in a team environment experience in continuous improvement activities.

About us: This portfolio is responsible for the development, organisation and management of personnel, processes, policies and technologies to support and document each students relationship with the University from first awareness and enquiries, through recruitment, admission, enrolment, academic advising, assessment, record keeping and graduation. It oversees student recruitment and induction, orientation, leadership training and mentoring; the management of student support services including student counselling, careers, disability services, accommodation advice and welfare; facilitates co­curricular activities that are planned, organised and managed by students; and liaison with student organisations and the residential colleges.

The Faculty Services Portfolio works with the other Student Administration Services Team, the Portfolios Heads and Area Managers to develop, implement and continuously improve the portfolios approach to student administration strategy, operations and processes, ensuring they are effective and efficient and aligned to the Universitys strategic goals.

Since our inception 160 years ago, the University of Sydney has led to improve the world around us. We believe in education for all and that effective leadership makes lives better. These same values are reflected in our approach to diversity and inclusion, and underpin our long-term strategy for growth. We’re Australias first university and have an outstanding global reputation for academic and research excellence. Across our campuses, we employ over 7600 academic and non-academic staff who support over 60,000 students.

We are undergoing significant transformative change which brings opportunity for innovation, progressive thinking, breaking with convention, challenging the status quo, and improving the world around us.

For more information on the position and University, please view the candidate information pack available from the job’s listing on the University of Sydney careers website.

Send CV: ict.support@sydney.edu.au