Location Other, Cape Town Job Type Full-Time We are looking for candidates that are passionate about providing incredibly good customer service, are you. Do you love helping people. Are you smart, and creative problem solver. Are communication and working under pressure two of your best skills.  If you answered “yes” to all of the above, keep reading.  We are looking for a talented and experienced individual to join our Helpdesk team; you’ll be the voice of ISP Africa.  You will join a dynamic team of problem solvers whose main goal is to interact with customers through phone calls and emails to resolve their technical issues and to provide high level customer service.

Requirements: Grade 12/Standard 10. Excellent verbal and written communication skills. Must be comfortable on the phone and direct customer support. Identifying Networking related issues. Understanding of PPPOE, DNS, WIFI. Experience in using Remote desk, previous support experience preferable. Connectivity Support Knowledge (Wireless, Fibre and VOIP). Shift work required (will include weekends). 2+ years’ experience working for an ISP in a helpdesk role advantageous. Wireless knowledge preferable Only candidates based in Cape Town will be considered for this role Should you not receive any response within 2 weeks, please consider your application unsuccessful.  Must have a valid driver’s license and have own transportation. Please include your salary expectations inyour cover letter or CV. 

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

All CV’s must be emailed to: info@ispafrika.co.za