Location, Durbanville, Northern Suburbs, Advertised By Agency, Job Type Full-Time. Messaging infrastructure support analyst specialising in messaging and collaboration technologies, supporting contracted customers. Please note that this is an infrastructure support role and not focused on user/account administration. Supporting customers’ messaging and collaboration environments remotely from Cape Town. Incident investigation and resolution in accordance with agreed SLAs and working within the ITIL framework. Pro-active monitoring using, amongst others, automated tools/reports where available. Limited project work for new deployments/migrations/upgrades as required. Root-cause analysis for complex issues as per the problem management process. Out-of-hours standby, approximately 1 week per month. Ad-hoc out of hours work as required for changes and project work. Reviewing on a regular basis documentation assisting the team in its day-to-day work

Responsibility: 2-3 years’ experience in most, if not all, of the following core areas: Implementing and supporting Microsoft Exchange 2010/2013/2016 and/or Exchange Online/Office 365 not a pre-requisite, but would be a definite advantage (server infrastructure). Implementing and supporting Microsoft OCS and/or Lync 2010/2013 (server infrastructure). Knowledge and experience of Symantec Enterprise Vault (email archiving). Awareness and support knowledge of email security and hygiene products like Symantec Mail Security for Exchange, Mimecast, MessageLabs and Cisco IronPort. Knowledge and experience of supporting Mobile Device Management (MDM) platforms such as BlackBerry Enterprise Server/Good/Citrix XenMobile/MobileIron. General Windows AD skills and network protocols and services like TCP/IP and DNS. Excellent verbal and written (English) communication skills. Implementing and supporting Lotus Domino 8.x and Lotus Notes Client (desirable, but not essential)

Desirable Knowledge/Skills: Experience of supporting Office 365/Exchange Online deployments is not a pre-requisite but would be a distinct advantage as would experience with Mimecast or similar cloud-based email hygiene service

Essential Qualifications: MCP or MCSE and/or certification in any of Exchange 2010/2013 and/or Exchange Online/Office 365

Desirable Qualifications: Technical certification relating to any of Lotus Domino, Mimecast, Enterprise Vault or Microsoft Lync/OCS

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Should you meet the above mentioned requirements, please send your CV to: recruitment@surgo.co.za