Act as the primary liaison between the client and the company. Cold calling and generating potential leads. Ability to establish relationship with real estate brokers to generate new listings. Evaluating the property to ensure it is in line with the company’s expectations. Advise clients throughout the negotiation process to help them get maximum value for their home. Coordinating the property launching with all the departments and processes involved, which includes the technical inspection, unit permit, utility connection, formalities with security, deep cleaning, and photo shooting. Be responsible for answering all coming inquiries from potential guests via phone, email or chat Coordinating the furnishing of new vacant properties according to DTCM quality standards. Register and check-in guests.

Provide detailed and comprehensive information about the holiday home company’s facilities, services, and local attractions to enhance the guest experience. Maintain a strict inventory of furniture items in the property and oversee the security deposit handling process. Maintain clear and accurate records of guest room bookings. Listen and respond to guest queries. Collect Guest feedback during guest departure along with likes and dislikes and maintain all guest profiles. Maintain up-to date information on arrivals, departures and apartment condition. Provide accurate information about local attractions and services.

Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests. Complete and maintain any incident reports, daily activity reports or other reports requested by management. Close guest accounts and check guests out. Process accurate payment of guest accounts. Inform housekeeping when rooms have been vacated and are ready for cleaning. Handling guest complaints and concerns in an efficient and timely manner. Perform other relevant assignments as requested by the management.

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