Job Title: IT Support Analyst
Company: Richardson GMP
Location: Toronto,ON
Description: The IT Support Analyst is responsible for providing efficient user support and customer service by troubleshooting problems on company supported computer applications and platforms.
Respond to requests for technical assistance in person, phone and electronically (VNC Remote Connection).
Diagnose and resolve technical hardware and software issues.
Research questions using available information resources.
Advise user on appropriate action.
Follow standard help desk procedures.
Log all help desk interactions via ManageEngine Service Desk.
Administer help desk and corporate software.
Escalate problems to appropriate resources where necessary.
Identify and escalate situations requiring urgent attention.
Track and route problems and requests and document resolutions.
Prepare activity reports.
Stay current with system information, changes and updates.
Exchange server, Active directory, SharePoint, Cisco Call manager.
Desired Skills and Experience
Oral and written communication skills; fully bilingual (French) would be an asset.
Ability to learn new skills.
Customer service oriented.
Problem analysis and solving.
Adaptable.
Ability to prioritize the incoming tickets and calls from users.
Attention to detail.
Stress tolerance.
Working knowledge of fundamental operations of relevant software, hardware and other equipment. Microsoft Office Suite, Microsoft Exchange, Active Directory, SharePoint, Cisco Call manager.
Knowledge of relevant call tracking applications Like ManageEngine Service Desk.
Knowledge and experience of customer service practices.
Education:
Knowledge of SharePoint, Active Directory, Exchange, ManageEngine Service Desk and Cisco Telephony.
Relevant certifications such as MCSA, MCSE, MCITP, MCP or A+.
3 to 5 years experience working on a Help Desk
About this companyFollow company
Building and protecting wealth for Canada’s most successful families and entrepreneurs.
Integrity. Innovation. Independence. These are the cornerstones of our success. They’re also what drive us to provide the best solutions and outstanding client service to Canada’s most successful families and entrepreneurs.
Think you have what it takes to be part of our team mail it to: Att: Human Resources, Richardson GMP Limited, 145 King Street West, Suite 500, Toronto, Ontario M5H 1J8, Canada

Email us your resumé today at Careers@RichardsonGMP.com