Customer Service Officer. Buckner Brand Management. Norwest, Sydney, NSW. Client & Sales Administration (Administration & Office Support). Full-time. Add expected salary to your profile for insights.

About Us: Buckner Brand Management is a leading Australian-owned company specializing in creative solutions and innovative technology across print, apparel, signage, merchandise, and e-commerce platforms. With over 90 years of industry experience, we are committed to empowering businesses and delivering operational efficiencies through our Vident® online portal. At BBM, our culture is built on collaboration, innovation, and a shared commitment to "Making Good Things Happen" for our customers, team, and community.

About the Role: As a customer service officer, you will be the vital link between BBM and our valued clients. Based in Northwest, you will act as the key point of contact for a portfolio of customers, managing day-to-day inquiries, coordinating orders, and ensuring project deadlines are met.

You will support the delivery of a wide range of branded solutions, including apparel, promotional merchandise, signage, print collateral, and event materials. This is a hands-on, customer-facing role suited to someone with strong communication skills, a high level of accuracy, and the ability to manage multiple priorities in a fast-paced environment.

Key Responsibilities: Build and maintain strong relationships with clients, ensuring their needs are met.

Manage quoting, prepare proposals, and coordinate job requirements to meet deadlines. Support customers in navigating our Vident® portal to streamline their procurement process. Collaborate with the strategic account managers to provide innovative solutions that align with our sustainability goals.

What We’re Looking For: Customer Service Expertise: Previous experience in a client-focused role, preferably in a similar product or service environment.

Industry Knowledge: Expertise in apparel, merchandise, print, and signage will be highly regarded.

Technical Know-How: Proficiency in Microsoft Office and an understanding of industry-leading procurement systems.

Communication Skills: Excellent verbal and written communication, with a sharp eye for detail.

Passion for Innovation: A proactive and solutions-oriented mindset, ready to embrace our dynamic work environment.

What We Offer

Attractive Work Arrangements: Supporting work-life balance with hybrid options.

Career Development: Genuine opportunities for professional growth and progression.

Well-Being Initiatives: Access to skills training and personal development programs.

Collaborative Culture: Join a team that values creativity, inclusivity, and sustainability.

At BBM, we believe in empowering our people and celebrating their unique contributions.

If you are a motivated team player ready to make an impact, we would love to hear from you.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Apply now with your resume and a cover letter to hr@buckner.com.au