Fraud Assist Analyst. NAB, Melbourne, VIC. Compliance & Risk (Banking & Financial Services). Part-time. Add expected salary to your profile for insights. Fraud Assist Analyst—Part Time.

Our people are customer-obsessed. They prioritize the needs and satisfaction of the customer above all else. Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer-centric company in Australia and New Zealand.

Full training and support to set you up for success. Make a real difference for customers facing fraud. Join a fast-paced, people-first team that has your back. In the role of Fraud Assist Analyst, you’ll join the Fraud Assist team that’s doubling down on customer obsession, moving with speed, and owning it. You’ll be the first point of contact for customers impacted by fraud, helping them feel supported, informed, and confident we’re here to make things right. This is a fast-paced role where you’ll respond with empathy, clarity, and urgency to deliver real outcomes when it matters most. 

Each day, you’ll go above and beyond to support customers impacted with empathy when they’ve been impacted by fraud. Communicate clearly in complex situations. Manage competing priorities in a fast-paced, high-volume environment. Help customers feel safe and informed with accurate, timely information. Work closely with your team to deliver a seamless customer experience. We’re looking for the best and brightest to deliver the best for our customers.

You’ll need a passion for helping customers, focusing on driving outcomes and providing much-needed relief. highly developed critical thinking, analytical, planning, and organizational skills that allow you to manage competing priorities and respond to emerging needs. An ability to work collaboratively with various stakeholders at different levels of seniority. Background in customer service where you have been required to drive outcomes. A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect—where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs), we continue to foster an inclusive environment, where all NAB colleagues’ unique backgrounds and identities are understood, respected, and celebrated. We are committed to providing an environment where you can work your way up.

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To discuss adjustment requirements, contact the NAB Careers team, via nab.careers@nab.com.au