Customer Service Officer, Bayside City Council. Sandringham, Melbourne VIC. Government—Local (Government and Defence). Contract/Temp. Add expected salary to your profile for insights. Employment Status: Full Time—Fixed Term (30th June 2025). Days and Hours of Work: 5 days per week, totaling 38 hours. Competitive Salary: Band 4A - $72,796 pro rata + 11.5% superannuation.

Location: Corporate Centre in Sandringham.

About Us: We are a passionate organization, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organizational strategy is made up of three priorities,, and we consider these in everything we do: Diversity, Equity and Inclusion, Customer Experience, and Results Matter.

We want everyone to be as proud of what we are achieving—and excited about our future—as we are, and we are committed to working together to achieve this.

About the Role: The Customer Service Team is seeking a customer service professional to work across Bayside City Council's various customer contact channels, including telephone. Front Counter.

To be successful in this role, you will need extensive experience working face-to-face with customers in a reception-based role; cash handling skills would be advantageous. Experience working in a high-volume inbound contact center, taking ownership to resolve customer inquiries at the first point of contact. Experience in responding to customers via written correspondence and digital channels. Ability to deliver a high-level customer-focused experience. Highly developed multi-tasking and organizational skills and the ability to work independently, prioritize tasks, and meet deadlines.

The ability to work effectively as an integral part of a team while respecting individual values and differences.

Demonstrated experience working with Customer Request Management (CRM) technology and a range of Microsoft Office programs. Demonstrated ability to manage escalated interactions using highly developed listening and comprehension skills. Ability to show empathy and understanding.

Demonstrated personal motivation, initiative, problem-solving, and decision-making.

Mandatory pre-employment requirements: Be willing to undergo and complete a satisfactory criminal history check. Provide or obtain an employment-based Working with Children check.

What we can offer you in return: great work-life balance through flexible and hybrid working arrangements. Dedicated staff wellbeing programs, events, and gym membership discounts. Learning and development opportunities so our people can grow and thrive. A Parkland-surrounded office that is only a short 500 m stroll to the beach. Free onsite staff parking plus hybrid vehicles that employees can book for work-related travel. A Green Money program that rewards our staff for taking simple everyday steps to a more substantial and climate-aware living. If you are ready to be part of our incredible organization and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together, and Find Better Ways.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Customer Service Team Leader on 0447531067 or via email jmagor@bayside.vic.gov.au