Business Manager NSW/ACT - Indigenous Business Sector. Westpac Consumer and Business Bank

Sydney, NSW. Account & Relationship Management (Banking & Financial Services). Full-time. Add expected salary to your profile for insights. Business Manager NSW/ACT—Indigenous Business Banking—56722. Permanent position—based in NSW. Join a dynamic team supporting Indigenous businesses and make a lasting impact!

How will I help? As an Indigenous Business Manager, you are critical to achieving Westpac’s strategy of financial inclusion and well-being for Indigenous customers. You’ll maintain lasting partnerships with 3rd-party referrers and create strong relationships with new Indigenous business customers by acting as a trusted advisor.

Ensure seamless onboarding for new customers, delivering exceptional service and managing the first 100 days effectively. Support the retention of new Indigenous business customers. Represent the Westpac Indigenous Banking brand in the external market and be advocates for our outstanding service promise, with the aim of growing future Indigenous business and referrals. Work closely across all our business segments, providing new-to-bank clients with a warm handover to the appropriate relationship manager/banker. Have the expertise to meet both the business and personal needs of our prospective and new-to-bank customers, and collaborate with internal business partners (relationship managers, transactional business managers, and equipment finance managers) to deliver specialized solutions as required.

Work in partnership with internal stakeholders to ensure the effective management and completion of new lending submissions for new-to-bank clients. Keep abreast of economic trends and the Indigenous market, leveraging this insight to represent Westpac as an expert in the Indigenous Banking segment.

What’s in it for me? Opportunity to be part of a team focused on financial inclusion for Indigenous customers. Work with a strong support network of internal stakeholders, with access to industry-leading tools and resources. Competitive salary and benefits, with the opportunity for professional development and growth. Contribute to a high-performing, values-driven organization committed to positive community impact.

What do I need? Proven experience in business banking or a related field, with a focus on stakeholder management and customer engagement. Strong commercial acumen and the ability to build long-term relationships with clients and partners. In-depth understanding of the Indigenous market and its unique business needs. Experience in financial analysis, credit risk, and business development. Excellent communication, presentation, and problem-solving skills. Relevant tertiary qualifications and credit risk knowledge preferred. This role is based in NSW; candidates must be based in NSW.

What’s it like to work there? We are a collaborative team of passionate people with a shared ambition to make a difference for our customers, our communities, and each other. At Westpac, making a difference means creating impact, unlocking our own and each other’s passions, and transformative success stories to create better futures together.

As well as competitive remuneration and a great culture, joining the Westpac family gives you access to a wide range of employee benefits to help you manage your priorities—whether that means family life, work/life balance, ambition to grow, or all the little perks in between. 

We’ll empower you to shape your career path. Through personalized upskilling, mentoring, and training opportunities, you’re in control of where you start and how you’ll grow. As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility—and champions inclusion. Hear from some of our people and their experiences working with us.

How do I apply?

At Westpac, we’re all about creating a supportive culture and ensuring our workplaces, branches, products, and services are accessible and inclusive for everyone—our customers, employees, and the wider community. If you’re interested in discussing workplace flexibility, please feel free to mention it in your application.

We invite candidates of all ages, genders, sexual orientations, and cultural backgrounds; people with disabilities; neurodiverse individuals; veterans and reservists; and Indigenous Australians to apply.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

If you have questions about the recruitment process, email talentacquisition@westpac.com.au