Onsite IT Support Technician, HCL Australia Services Pty Ltd. Melbourne VIC. Help Desk & IT Support (Information & Communication Technology). Full time. Add expected salary to your profile for insights. We are HCLTech, one of the fastest-growing large tech companies in the world and home to 219,000+ people across 54 countries, supercharging progress through industry-leading capabilities centered around digital, engineering, and cloud.

We are looking for an experienced release manager to join our team in Melbourne!

Job Description: Onsite 2nd Level IT Support Technician.

Position Overview: Under the supervision of the Regional Field Service Manager, the Onsite 2nd Level IT Support Technician is responsible for installing, configuring, servicing, and maintaining information technology systems and applications. This role requires maintaining a daily IMAC (Install, Move, Add, Change), incident, and refresh resolution rate of 5+ tickets per day. The position demands strong interpersonal and communication skills, along with a solid background in workstation support.

Qualifications: Minimum of 3 years of work experience in IT support. Ability to work independently and as part of a team. Proficiency in following defined processes and performing various operational tasks. Strong troubleshooting skills to isolate and resolve Level 2 issues related to hardware and software environments. Advanced experience with Windows operating systems. Knowledge of MAC-related hardware and software issues. Experience with Active Directory and Jamf is advantageous.

Roles and Responsibilities: Imaging Windows devices to the latest version. Understanding and ability to perform Zero Touch and Light Touch deployments. Providing 2nd level support for technical issues. Adhering to schedules and performing administrative tasks. Conducting hardware and software installations. Providing remote support for users traveling or working from home. Understanding & troubleshooting of endpoint security tools such as Trellix, BitLocker, and Defender. Understanding of Active Directory tasks for user and computer accounts. Ensuring accurate asset information within the ticketing system. Performing refreshes of end-user devices in alignment with refresh schedules.

Assisting with weekly and monthly inventory activities. Ensuring local inventory is up-to-date and accurate. Maintaining an incident/IMAC resolution/closure rate of 5+ tickets per day. Utilizing ServiceNow for ticket management. Interacting effectively with customers. Documenting end-user issues properly within Service Now. This role is essential for ensuring efficient resolution of technical issues, thereby minimizing downtime and maintaining productivity.

Why HCL: We are one of the fastest-growing large tech companies in the world, with offices in 50+ countries across the globe and 219,000 employees. Our company is extremely diverse, with 165 nationalities represented. We offer the opportunity to work with colleagues across the globe. We offer a virtual-first work environment, promoting good work-life integration and real flexibility.

We offer comprehensive benefits for all employees. We are a certified great place to work and a top employer in 17 countries, offering a positive work environment that values employee recognition and respect.

HCL's enlightened approach to employee development focuses on giving people whatever they need to succeed: be it a virtual assistant or talent transformation sabbaticals; expert guidance or fast-track growth; inner peace; or democratic empowerment.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Submit your resume at garima.kohli@hcltech.com