User Support Technician, Joe Apps Technology Support. Location: Burlington, ON. Salary: 25.64 to 27.00 hourly (to be negotiated)/40 hours per week. Full time. Day, Overtime, Flexible Hours, To be determined, Morning. Starts as soon as possible. Benefits: health benefits. Languages English. Education College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience. Experience 1 year to less than 2 years. Work must be completed at the physical location. There is no option to work remotely.

Responsibilities: Respond to users experiencing difficulties with computers. Consult user guides, technical manuals, and other documents to research and implement solutions. Provide advice and training to users in response to identified difficulties. Collect, organise, and maintain a problems and solutions log for use by other technical support analysts. Participate in the redesign of applications and other software. Supervise other technical support workers in this group. Provide business systems, network, and Internet support to users in response to identified difficulties. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Perform Web-server backup and recovery operations. Provide customer service. Manage incidents. Supervision. No supervision responsibility.

Additional information Security and safety, Criminal record check, Transportation/travel information, Willing to travel. Willing to travel regularly. Valid driver's licence. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Repetitive. Manual dexterity. Attention to detail. Ability to distinguish between colours. Sitting. Personal suitability. Accurate. Client focus. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Initiative. Judgement. Organized. Team player. Ability to multitask. Time management. Honesty.

Benefits: health benefits. Dental plan. Disability benefits. Paramedical services coverage.

Last Date: 2024-12-22

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Email us: admin@joeapps.ca