Trainee Customer Experience Officer. Hawkesbury City Council. Windsor, Richmond & Hawkesbury NSW. Customer Service: Call Centre (Call Centre & Customer Service). Government - Local (Government & Defence). Full time. Add expected salary to your profile for insights. Closing date: 1/12/2024 11:59 PM AUS Eastern Standard Time. Location: Windsor, NSW. Department: Corporate Services / Business Transformation & Customer Experience. Employment type: Full-Time. Be passionate. Be progressive. Hawkesbury City Council.
12 Month Traineeship. 4 days on-the-job training and 1 day of study. Study Certificate III Business Administration. Hawkesbury City Council is the largest local government area in metropolitan NSW, covering 2,800 square kilometres, incorporating both urban and rural communities. We are committed to working together to deliver outcomes for the community through innovation and best practice.
The Customer Experience team is the face of Council and plays a critical role in shaping first impressions and delivering a quality customer service experience. It is a high-performing team that provides frontline support by handling internal and external customer enquiries over the phone, in-person or via email.
The Role You will report to the Customer Experience Coordinator and work closely with our Customer Experience Seniors at our Windsor office. This is a great opportunity to develop a broad range of administration skills while completing an accredited Cert III Business Administration qualification, which will help to kick start your career for future success.
About You: You will be a highly motivated individual who has excellent communication and interpersonal skills. You enjoy customer contact, data entry, a fast-paced environment, and being a team player. You’re results-oriented and have high attention to detail. This traineeship will assist you to progress your career in local government or customer service-based industries. To be considered for this position, you must have completed your Year 10 School Certificate and have some customer service or administration experience.
It is also essential that you do not already possess a Certificate III or higher-level qualification.
Applicants should note that continuing employment beyond the twelve-month traineeship period cannot be guaranteed.
Essential Criteria: Completion of Year 10 School Certificate or equivalent. Demonstrated customer service or administration experience. Good telephone manner with ability to listen, accurately document customers requirements and maintain confidentiality. Computer/data entry skills and experience with the ability to touch type with high accuracy. Excellent interpersonal skills dealing with internal and external customers. Strong willingness to take instruction, ask questions and follow through to achieve completion of assigned tasks. Demonstrated competence interacting and working with stakeholders at all levels to deliver outcomes. Understands personal mobile usage during business hours is limited.
The Rewards, Study days, Onsite parking, Paid qualification, 15-day sick leave, Great working environment, Health and Wellbeing Program, Employee Reward and Recognition program, Corporate Rate Gym Membership: Oasis Leisure Centre, Social Club: raffles, member draws, Christmas party and other activities. Employee Assistance Program for employees and their family.
Applications close Sunday, 1 December 2024
Applicants who do not address the selection criteria may not be considered for this position.
Please note that the canvassing of councillors in relation to these matters will automatically disqualify the applicant from this process.
NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.
Call Councils People and Development Advisor on: 0245604444