Customer Experience Officer, State Sport Centers. Parkville, Melbourne VIC. Customer Service: Customer Facing (Call Center & Customer Service). Government-SState (Government & Defense). Part time.
About State Sport Centers: Are you ready to be a crucial part of the dynamic world of state sports centers? We are the heartbeat of premier multi-sport facilities in Victoria, dedicated to fostering peak performance, unlocking potential, and delivering world-class events. State Sport Centers are more than just facilities; we're the driving force behind sports enthusiasts reaching new heights. We exist to fuel passion, inspire excellence, and contribute to the well-being of the Victorian community. Join the team that transforms the sports landscape and creates a legacy of excitement, engagement, and inspiration.
At our Parkville venue, also known as the State Netball and Hockey Centre, we're passionate about creating exceptional experiences in sports and entertainment. The State Netball and Hockey Centre is one of Australia’s premier sporting venues, offering sporting facilities and programs from grass roots to high-performance, international, and Olympic-level athletes. Venue is open for bookings only.
About the Role: Our Customer Experience Team is the face of our organisation. As a Customer Experience Officer, you will serve as the customer’s primary point of contact and own customer issues from start to finish. In this role, you will join our team of customer service superstars to help deliver world-class customer experiences. You will provide information and solve problems for our members and visitors. You will regularly be required to think on your feet and have a can-do attitude to deliver solutions at a fast pace.
Flexibility for each role is required as we work to a rotating 7-day roster, Shifts will include early mornings, middaysand late nights across weekends and Public Holidays. Please specify in your application what your availability looks like over a normal week. This is a part-time position with a 15-hour minimum per week.
Required skills and Qualifications: Victorian Working with Children Check. Full working rights
Proven ability to work within a team. Engage positively with people of all ages. Why is this a great place to work?
You will love working at the State Sports centers. Here’s just a few reasons why: Great staff benefits include free parking, performance gym membership, discounts at SSCT Food & Beverage, retail outlets and complimentary court hire for casual bookings across the stadiums. Family and friends’ discounts on performance gym membership. Discounts on holiday programs and creche for financial dependents.
Flexible working hours: You will be challenged daily and can develop yourself as a person as well as gaining valuable career skills. We have a fantastic team of people who are great to work with
Our mission is to help people be excited about sport, engage in healthy activity and feel inspired to be their best. That is a rewarding thing to be a part of We are surrounded by elite athletes daily and you will support various elite sports and world-class events. Please send through a resume and a cover letter to support your application for this role at the State Sport Centers. We will be reviewing applications and commencing interviews as they come in, so please don't delay in applying. For further information,.
SSCT values diversity, is an equal opportunity employer, and encourages applications from culturally and linguistically diverse backgrounds including Aboriginal and Torres Strait Islanders, and from people with disabilities. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are visitors to our venues and facilities. Successful applicants will be required to provide a current Working with Children Check before being able to commence employment.
NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.
Contact Nimita Alphonse, Talent Acquisition Advisor: nimitaa@ssct.com.au