Senior Manager, Home and Living Support, Minda Incorporated. North Brighton, Adelaide SA. Management (Community Services & Development). Full time. Salary packaging benefits (up to $15,900 per FBT).

Our Purpose: To be a leading force for good in South Australia for people with intellectual disability by providing advocacy and support services which enable them to live their best lives. 

Our Objectives. We want to contribute to creating an inclusive community where the voice of people with intellectual disability is heard and acted upon. We want more people with intellectual disability to live independently in a place of their choice, have stronger friendships and relationships, and be better connected to their communities. We want our staff and services to add value to the lives of people with intellectual disability in the support they provide.

Our Values

Respect: We respect the rights of people with intellectual disability. 

Heart: We show care and love in everything that we do. 

Opportunity: We focus on what people can do rather than what they cannot do. 

Community: We understand that community is important to people’s lives. We want to make the community more inclusive, where everyone is valued.   

About the Role: The Senior Manager is a member of the Minda Senior Leadership Team.

The position is responsible for leading and managing an area of Home and Living clusters, which are geographically co-located homes of Minda clients. The Senior Manager is accountable for ensuring customer service excellence to our clients, their families and support networks. Accordingly, exceptional interpersonal skills will be required to ensure appropriate management of organisational issues, negotiating individual service agreements and client outcomes, and developing and motivating geographically dispersed staff who work rotating shifts across the 24 hours per day, 7 days per week.  

The Senior Manager will be responsible for efficient and effective service delivery across an area of services, leading their team of Cluster Managers to provide outstanding support and deliver high-quality, person-centered active support. The provision of services is delivered using best practice approach. 

The incumbent in the role will embrace Minda’s purpose, objectives, values and commitment to create a dynamic and supportive environment where people can live their best lives.

In this role, you will be responsible for: Ensuring the provision of a warm, caring, supportive and stimulating environments for all persons being supported by Minda Services utilising the principles and objectives of the Disability Services Act (1993) and the current National Standards for Disability Services.

Ensuring the implementation of an individualised approach to service planning across multiple life domains using contemporary and appropriate tools by cluster areas. Ensuring individuals are empowered to meet and exceed the highest possible quality of life outcome-related targets and goals. Monitoring the engagement with Clients and Nominees in the development of the Home and Living submission and Roster of Care. Providing sound leadership, direction and advice to direct reports and relevant staff in the performance of their duties, monitor performance and regularly provide feedback.

Developing a supportive environment that fosters open communication, collaboration, innovative problem solving, performance accountability, a high-level service culture and the enablement of individuals to contribute to the best of their capability. Overseeing the recruitment, induction, training and supervision of direct reports. Establishing relevant performance objectives and measures for direct reports and ensuring performance management and development activity is conducted, i.e. Annual formal performance and development reviews.

Implementing operational plans and monitoring progress towards the achievement of business unit goals, managing operational performance to ensure continuity of service delivery 

Monitoring performance analytics including leave accrual (including management of excess annual and sick leave), salaries, expenditure progress reports, etc. and taking corrective action as required.

Monitoring and reporting on expenditure and resource utilisation, ensuring expenditure is within budget guidelines, including capital expenditure purchases as per approved capital budget and time frames.

Our Ideal Candidate: Experience in a relevant leadership role working within the Disability, aging Care, Human services, Community or health-related areas. Proven ability to work in partnership with clients, families, other stakeholders and staff to achieve positive outcomes, including the ability to effectively advocate on behalf of clients and their families. Demonstrable understanding of the issues involved in supporting and caring for disabled and/or ageing people with diverse value systems, cultural differences and special needs. Proven resilience and ability to maintain a positive, calm focus under pressure to meet deadlines.

Well-developed communication and interpersonal skills, including conflict resolution and negotiation.

Ability to prepare concise, well-written and objective business cases, reports, funding applications and submissions. Proven capacity to effectively lead and manage change and facilitate and apply continuous improvement strategies. Proven experience in risk management and mitigation and complex stakeholder relationship management.

Qualifications Required: Tertiary qualification in a relevant field, i.e., disability, health, human/Community services or management. Relevant post graduate tertiary business or management qualification together with membership/eligibility for membership of a relevant professional/industry association is desirable.

Additionally, you will need NDIS Worker Screening Check (or Valid DHS Disability Screening). NDIS Worker Orientation Module. Current South Australian Driver's License. Unrestricted Working Rights within Australia.

What’s in it for you?

A sense of value and purpose, working for an essential service provider whilst significantly impacting the lives of the people we support. Attractive remuneration includes salary packaging (up to $15,900 per FBT) and additional benefits. A supportive, highly skilled, and collaborative team environment

Flexibility for work-life balance and independence. Car parking and café facilities on the gorgeous Brighton site located by the beach.

To apply, select the ‘apply’ button below and you will be redirected to our website to commence your application.

Interviews may commence prior to ad close. Minda recognises that diversity in our workforce better equips us to support our clients’ individualised aspirations and goals. So, if you’re a person living with a disability, an Aboriginal or Torres Strait Islander person, part of the LGBTQIA+ community, from a culturally or linguistically diverse background or unique in any other way, we would love to hear from you.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

For further information about this role or a copy of the position description contact: recruitment@minda.asn.au