Lifestyle and Volunteer Coordinator, Southern Cross Care (Qld) Ltd., Holland Park, Brisbane QLD. Volunteer Coordination & Support (Community Services & Development). Full time. Join a supportive and friendly team working together to make a real difference not only for the people we care for but also for each other. Southern Cross Care QLD has an exciting leadership opportunity for a Lifestyle and Volunteer Coordinator to join our team at our Duhig Village Residential Aged Care home in Holland Park.

What can Southern Cross Care Queensland offer you? Competitive salary with the benefit of not-for-profit salary sacrifice options to take home more. Financial support programs like Thrive (access 50% of your earned wages early). Employee Assistance Program for employees and their families. Opportunity to join a supportive organisation with great staff culture. Purpose-driven organisation making a real difference. Convenient location with free parking.

About the role: Working as the Lifestyle and Volunteer Coordinator, your aim will be to empower and engage residents to make choices that maximise their participation in leisure and lifestyle programs, tailored to their individual needs and preferences. This will be achieved through leading the Lifestyle team, managing volunteers, and ensuring that all activities are designed to enhance the physical, mental, and social well-being of the residents. You will be fostering a vibrant and inclusive community, ensuring residents feel valued, connected, and supported, while maintaining compliance with regulatory standards. Ensuring the team and activities function with a clear awareness of the organisation’s WHS policies, addressing any risks or hazards to staff and residents immediately.

Some of your duties will include: staff management. Overseeing the entire Lifestyle function, ensuring alignment with organisational goals and resident needs. Leading, mentoring, and developing new and existing team members, fostering a culture of continuous learning and excellence. Monitoring and evaluating the performance of Lifestyle staff, providing constructive feedback and support for professional growth.

Managing the recruitment, training, and ongoing support of volunteers, ensuring they are effectively integrated into lifestyle programs and other facility activities while maintaining the KPIs

Fostering a positive and engaging environment for volunteers, recognising their contributions and encouraging their continued participation and development. Developing positive relationships with care staff, volunteers, and pastoral team members to ensure a comprehensive, compassionate, and holistic approach to the social, emotional, and cultural well-being of each resident. Documentation and Reporting.

Producing, in consultation with the resident/representative, a suitable person-centered lifestyle assessment and Care Plan. Developing, implementing and evaluating individual lifestyle assessments and care plans as per regular schedules. Developing and maintaining the monthly activities program in consultation with staff and residents. Supporting residents/representatives in completing the quarterly QPS residents’ surveys. Producing and distributing a monthly activities calendar/program and community newsletter. Maintaining accurate records of volunteer contributions and managing the volunteer program budget. Conducting regular evaluations and system reviews to ensure continuous improvement of the volunteer program. Activities and Program Development

Developing of innovative Lifestyle programs that provide participants with meaningful experiences and activities that improve their spiritual and emotional well-being.

Organizing of residents’ weekly concerts and bus trips as well as annual events such as Christmas parties, Mother’s Day, Melbourne Cup, EKKA, Father’s Day, and monthly Birthdays. Implementation of a wellness program that integrates into the Lifestyle Program. Fostering of community connections and intergenerational programs, e.g., schools, childcare, and local clubs. Developing of an orientation program for new residents. Introducing technology-based activities (e.g., brain trainers). Assisting in publishing a monthly volunteer newsletter and facilitating communication forums.

Collaborative Sessions. Organizing and running of residents’ monthly meetings and other team meetings and conferences. What will you bring to the role? Relevant tertiary qualification or Diploma in Diversional Therapy or equivalent or similar qualification deemed equivalent by Southern Cross Care (Qld).

Full or associate Membership of Diversional Therapy Association of Queensland (Desirable)

Proven experience in developing and leading successful leisure and lifestyle programs within a residential care setting. Demonstrated ability to lead, inspire, and develop a team with a focus on delivering high-quality outcomes. Experience in managing volunteer programs, including recruitment, training, and retention. Comprehensive understanding of the legislative and regulatory framework governing aged care services. Strong decision-making abilities with a proactive approach to overcoming challenges and driving continuous improvement. Well-developed verbal and written communication skills. Ability to operate independently as well as participate in multidisciplinary teams.

Who is Southern Cross Care Queensland? Southern Cross Care Queensland (SCCQ) is a Catholic not-for-profit organisation established by the Knights of the Southern Cross more than 40 years ago. They saw a need to provide compassionate care and inclusive service to some of the most vulnerable, the ageing population, in the community. Since then, SCCQ has grown to employ over 1200 staff caring for and supporting more than 2000 people across 13 residential aged care homes, 5 retirement villages, 28 social houses, the National Disability and Insurance Scheme (NDIS) and home care services in metropolitan and rural Queensland.

We are passionate about growing communities where best lives are lived, and serving the needs of our residents and clients with compassion and care is, as always, at the heart of what we do.

At SCCQ, we are just as focused on creating a culture where every person matters. Our culture program Known & Loved is unique to Southern Cross Care Queensland, enabling staff to build genuine community connections with each other and those we serve.

How can you apply? If you have the qualification and experience to fill this role and are ready to make a difference and help us grow communities where best lives are lived, then we'd love to hear from you. Apply today!

If you have any queries around Southern Cross Care QLD ‘s recruitment process or about the role

Southern Cross Care Queensland is a proud Equal Opportunity Employer. We celebrate the diversity across our entire team and welcome candidates from all backgrounds to apply.  Please note that all employment offers will be conditional upon a satisfactory NDIS workers screen, the right to work in Australia and maintaining an up-to-date flu vaccinations status.

Our Mission: Inspired by Catholic moral and social teachings which value and respect human life and the dignity of the individual, we will provide a quality of care and accommodation to meet the needs of all who place their trust in us.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact us at: employment@sccqld.com.au