Associate Director, People Services, RMIT University. Melbourne VIC. Management: Universities, Other (Education & Training). Full time. Add expected salary to your profile for insights. Associate Director, People Services. Lead a dynamic team focused on operational excellence in HR services. Play a pivotal role in enhancing payroll operations and service delivery. Based at the Melbourne CBD campus with hybrid working options.

About the Role: The Associate Director, People Services, is a critical leadership position within RMIT's People function, responsible for ensuring service excellence and continuous improvement across the University's front-line people services. Reporting to the Executive Director, People Advisory & Assurance, this role leads a team dedicated to delivering high-quality people services, including payroll administration, tier 2 People advice and employee services.

The role presents an exciting opportunity for an experienced HR and payroll operations leader to shape the future of People Services at RMIT. The successful candidate will be instrumental in transforming and continually improving the People Services function to enhance customer service, increase efficiency, and boost productivity across the University.

To be successful in this position, you will bring: Extensive experience in managing a broad range of People Services functions within large, complex organizations, with a particular emphasis on payroll operations. Strong knowledge of payroll processes, systems, and practices, coupled with generalist HR management experience. Proven ability to manage and drive change in a complex and challenging industrial work environment. Demonstrated success in leading a team of HR professionals to deliver high-quality service with a focus on exceptional customer service. Experience in Workday or similar cloud-based HR systems is highly desirable. Strong interpersonal, communication, and negotiation skills, with the ability to influence and build relationships across all levels of the organization.

Qualifications: Tertiary qualification in Human Resources, Finance, or a related field, supported by relevant senior leadership experience. About the Operations Portfolio / People Function. The People function at RMIT is comprised of a team of strategic HR professionals who deliver outstanding, client-focused, proactive, and effective solutions and services for all RMIT employees. Our success is achieved by understanding our business and operating as a business partner to our clients. We deliver responsive, innovative, and practical solutions that support the University's strategy and help RMIT achieve its mission.

The People team operates in alignment with RMIT values and contributes to the achievement of the RMIT Next Strategy. By providing tailored, high-quality HR services and products, the People team enhances the ability of Colleges, Portfolios, and Groups to meet their business objectives, ultimately supporting the University's workforce in delivering outstanding support to the current and future student population.

Please submit your CV and cover letter addressing your interest and suitability for this position by clicking on the 'Apply' link at the top of this page.

For further information about this position, see the Position Description hyperlinked below

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Contact Ben Cass at ben.cass@rmit.edu.au