Company Description: EARADAT, a division of AHQ Group, is a leading transportation services provider to the industrial and commercial sectors of Saudi Arabia and the Gulf area. With a track record of three decades, EARADAT has earned the trust, confidence, and loyalty of its valued clients.

Overview: The Operations Department manages overall operations and is responsible for the effective and successful management of labor, productivity, quality control, and safety measures as established and set for the department. The experienced operations manager will ensure safe and efficient operations. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and looking for opportunities to expand systems. Carry out supervisory responsibilities in accordance with company's policies and applicable laws.

Operations manager duties and responsibilities may include interviewing, selection, and hiring; training new and existing employees; planning, assigning, and directing work; authoring and discussing with employee’s performance appraisals; addressing employee performance and corrective action plans; and employee motivation and rewards. Organizing the budget of the company in collaboration with the director.

The operations management role requires a bachelor's degree in area of specialty and eight to 10 years of experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures. Rely on extensive operational management experience and judgment to plan and accomplish goals and key performance indicators. Perform a variety of tasks. Lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to the chief operating officer and top management. Directly manages and directs Operational staff.

Duties & Responsibilities: select, train, assign, schedule, coach, counsel, and discipline employees. Communicate job expectations; planning, monitoring, appraising, and reviewing job contributions. Plan and review compensation actions; enforcing policies and procedures. Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends. Forecast requirements; prepare an annual budget; schedule expenditures; analyze variances; initiating corrective actions.

Analyze and improve organizational process and workflow, employee and space requirements, and equipment layout; implement changes. Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations. Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Accomplish operations and organization mission by completing related results as needed. Meet or exceed operations labor budget expectations. Manage staff levels, wages, hours, contract labor to revenues. Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees. Run a safe, injury/accident-free workplace. Responsible for all aspects of vehicle and maintenance. Establish contracts and pricing and ensuring proper maintenance and serving as primary liaison with utilities and local government agencies, such as fire, police, health, and safety agencies. Manage relationships with key operations vendors. Review and approve all operational invoices and ensure they are submitted for payment.

Serve as primary point of contact when there are customer issues related to equipment quality, customer service, or accidents and mishaps on-site. In particular, this includes any issues on-site at client facilities, such as breaking a fence or tape residue on flooring.

Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints. Work closely with GM and management team to set and/or implement policies, procedures, and systems and to follow through with implementation. Communicate all operating policies and/or issues at department meetings. Work closely with the inventory manager and team to perform analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data, and reduce sub-rental expenses. Communicate with legal counsel and safety department to ensure all processes remain compliant with health and safety regulations and other governmental regulations.

Location: Dammam -Second Industry

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email: hr@ahqpck.com