Join Our Team as Operations Manager: Drive Excellence in Luxury Furniture! Bova Group Pty Ltd., Melbourne VIC, Warehousing, Storage, & Distribution (Manufacturing, Transport, & Logistics). Full time. Add expected salary to your profile for insights. Bova Gallery is inviting an operations manager to join us on a journey into the heart of luxury furniture. As an emerging force in bespoke marble and collectible art decor, we're shaking up the scene, and we need you to help us leave our mark. Our clients include high-profile players like Mirvac, Callie Hotel, Chadstone, and SJB Interior. Our pieces are celebrated in Vogue Living and adorn some of the most elegant homes in Australia.

Who We're Looking for: A maestro of operations management, turning complex processes into seamless customer experiences. A natural at problem-solving, someone who can handle customer complaints and logistics with precision and empathy. Someone who thrives in a fast-paced environment and sees challenges as opportunities to create something remarkable. If you appreciate interior design, that's a plus. An entrepreneurial spirit who’s ready to ride the wave of 400% annual growth.

Key Responsibilities: Oversee all aspects of operations with a primary focus on the after-sales customer experience. Manage the delivery process to ensure the timely and accurate delivery of products. Provide regular order updates to customers and address any inquiries promptly. Handle customer complaints with empathy and efficiency, ensuring swift resolution. Implement and improve operational policies and procedures to enhance customer satisfaction. Monitor and analyze operational metrics to identify areas for improvement. Ensure compliance with health and safety regulations. Manage inventory and logistics to ensure accuracy. Collaborate with the sales and marketing teams to align operational activities with business goals.

Our Core Values: Courage: We take risks and push the boundaries of the world of luxury furniture. We’re not afraid to tread new ground.

Excellence: From the marble we source to the customer experience, we aim for nothing less than perfection.

Creativity: We’re artists at heart, always exploring new ways to bring fresh ideas and innovative ways of working into the world.

Why You'll Love Working with Us:

Competitive Compensation: We offer a competitive salary and benefits package that reflect your talent and dedication.

Rapid Growth: Bova Gallery is on an unstoppable trajectory. Be part of a team that's redefining luxury furniture and exploring the world of collectible design.

Leadership & Ownership: You’ll have the opportunity to build and lead a high-performing operations team. This is your chance to shape the direction of an exciting brand.

Networking: Collaborate with high-profile clients and top designers.

Ready to Join Us? If you’re intrigued by what you've read and feel like this role was made for you, let's talk and tell us why you'd be the perfect fit for our team. We can’t wait to meet you.

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Send your cover letter and resume to Hello@bovagallery.com