Customer Experience Assistant, General Enquiries, GMCT. Fawkner, Melbourne VIC. Customer Service: Customer Facing (Call Center & Customer Service). Contract/Temp, Casual/Vacation. Add expected salary to your profile for insights. 2 x Casual Positions (12-month duration, minimum 7 hours per week). Salary: EBA Level 2.1 ($39.25, plus 25% casual loading, $49.07). Location: Fawkner.

What we do The GMCT is a large, not-for-profit, purpose-driven organisation. Our people are an exemplar of our Values and commitment to the families we serve. We are committed to the recruitment of quality individuals. We foster a mindset of constant development of our processes, services and teams in a dynamic, people-centered culture dedicated to fulfilling our Vision. We are a business that truly lives and breathes our Values of Integrity, Compassion, Respect and Sustainability.

About the role: The position of a Customer Experience Assistant (General Enquiries) will form part of the Customer Experience team within the Directorate of Customer. The Customer Directorate provides the first point of contact for families and stakeholders and supports and guides them through a range of services delivered with certainty in an environment representing care and compassion. Each role within the directorate has an opportunity to positively impact the community.

Key responsibilities will include, but not be limited to: Level 2: Customer Experience Assistant. General Enquiries. Respond to all telephone enquiries as first point of contact with GMCT. All administrative and clerical duties associated with customer requests, processing payments or other activities via appropriate channels. Book Sales Appointments. Deceased search locations and funeral services information.

To be successful in this position, you will need : Qualifications and experience. Relevant experience in a similar customer service or comparable role is preferred. Skills and abilities. Highly developed written and verbal communication skills and interpersonal skills. Strong digital capability and use of digital platforms. Ability to maintain a professional approach at all times. Attention to detail ensures accurate and up-to-date records are maintained.

A career with us: Our people are our most valued asset; we understand the importance of providing a rewarding, inclusive and supportive work environment where all people are empowered to bring their best selves.

We offer: Comprehensive induction program. Fantastic Training and Development opportunities. Free onsite car parking. A collaborative team that fosters growth and innovation. Employees provided with uniform, PPE and Laundry services. Employee Assistance Program to support our employees and their family's overall wellbeing. Please ensure you include a cover letter as part of your application. We would like to know why you are interested in the role and how your skills, knowledge, experience and qualifications are applicable to it. Applications close 5pm Monday, 22 July 2024

This position requires the successful candidate to undergo a pre-employment medical & police/traffic check. You may be asked to provide proof of vaccination. GMCT is a Supportive Employer of Australian Defence Force Reservists. GMCT is an Equal Opportunity Employer.

We encourage applications from people of all ages, nationalities, abilities and cultures, including Aboriginal and Torres Strait Islander people, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support accessibility needs.

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For a confidential discussion, contact Olivia Watson 0461336366 Reach out to us at hresources@gmct.com.au