National Account Manager, Humanity Health Group. Melbourne VIC. Account & Relationship Management (Sales). Full time.

We are at Humanity Health Group, and every day we’re improving quality of life. For our customers, we deliver innovative allied healthcare solutions that create meaningful, tangible life-enhancing outcomes. We push the boundaries of ‘what’s been done’ to create the solution that needs to be done.

For our employees, we provide an industry-leading ‘Humanity Life Policy’ that encourages you to cultivate your version of a balanced life and meaningful career across our global brand family.

Back2Work Solutions is a leading provider of injury management, workplace health, and return-to-work services across Australia. We offer tailored return-to-work solutions to our customers utilizing a dedicated person-centered approach to workplace rehabilitation, supporting individuals to maximise their recovery and quality of life through work participation.

Our organisation stands out because we collaborate with individuals, providing personalised, qualified, goal-directed programs and support within their everyday environments.

About the role We have an exciting opportunity for an account manager with a background in workplace rehabilitation and business development.

The key responsibilities of this role include driving customer strategy to maximise opportunities and product diversity. Advocating for Back2Work Solutions with like-minded organisations through business development and account management. Utilizing a solution-focused sales approach to implement our superior occupational rehabilitation, injury management, rehabilitation, and return to work services.

Attending local community events and engaging with customers through face-to-face interventions. Identifying new business opportunities and working with new customers to ensure the successful commencement of services. Providing in-house training and support to our state managers and consultants and evaluating customer feedback to ensure ongoing refinement and innovation of products and services. Growing and developing existing customer relationships, ensuring service delivery meets and exceeds customer expectations. Maintaining performance against KPIs and customer growth targets. Actively seek out and evaluate consumer engagement and stakeholder feedback.

About you Experience working in occupational rehabilitation an injury management advisor, rehabilitation and return-to-work coordinator, rehabilitation case manager, occupational therapist, exercise physiologist or psychologist across multiple states. Experience working within a closely related framework, i.e. state or federal compensation scheme or personal accident and injury scheme, or related environment, e.g. self-insured employer, workers compensation insurer, Comcare Insurer, Life Insurance, CTP, MAIC or DVA (desirable)

Experience in a supervisory or management role is desirable. Demonstrated experience working within a customer relationship manager role and/or account management. Demonstrated experience working with sales and customer growth targets. Excellent communication and relationship-building skills. A customer-focused individual with demonstrated experience in building strong commercial relationships and developing strategic partnerships in line with business objectives. Demonstrated experience in meeting sales KPIs and customer growth targets within a similar sector. Highly organised with strong time management skills. Current and unrestricted drivers license with access to own vehicle.

What we offer? In this role, you’ll receive: unrivaled professional support, including clinical supervision, case coaching, and mentorship. Monthly professional development days, including access to PhD, research, and leadership programs. Continuous career growth with an established brand. Access to our 12 brands, allowing the opportunity for diverse pathways to compliment work and life needs as they change. Support from an innovative organisation that feeds new ideas and recognises high performance. Flexible conditions and a ‘Humanity Life’ policy for all staff. Numerous rewards and incentives, as well as health and wellbeing benefits,. Supportive workplace culture, connections, and relationships.

If this sounds like you, we’d love to hear from you.

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Email your CV to recruitment@humanitygroup.com.au For further information or a confidential discussion, please call Humanity Health Groups recruitment team on 02 9052 2151.