Security Patrols Manager, AMS Security. Regency Park, Adelaide, SA. Security Services (Trades & Services). Full time.

About the role: We are seeking a dedicated and experienced Mobile Security Patrols Manager to take on full responsibility for overseeing the performance and operation of mobile patrols within the Adelaide metropolitan area. This essential role requires strong leadership, strategic direction, and effective issue resolution to ensure our operations run smoothly and efficiently.

Client Details About Us: AMS Security is an industry leader providing security services in Adelaide.

Description Key duties include leadership responsibilities. Provide clear communication and direction to the Mobile Patrols Team on expectations and priorities. Set objectives for staff to meet client expectations. Plan and organize sufficient resources for the portfolio. Establish clear reporting structures for the mobile patrol team. Support and address staff performance issues promptly and professionally. Participate in recruiting and retaining high-quality mobile patrol officers. Provide visible leadership and conduct a quarterly random patrol ride-along. Hold regular meetings to review performance, set action plans, and agree on timelines. Provide timely information on performance, variances, and action plans to the senior management team. Manage overheads, including resourcing, labour utilization, and cost analysis. Monitor claims, client inquiries, staff issues, and capital expenditure. Identify training requirements and ensure appropriate on-the-job training.

Performance Management: Liaise with clients to optimize service delivery and client satisfaction. Manage client inquiries and meet regularly to discuss improvements. Manage fleet management, including maintenance and repairs. Analyze data for run optimization and manage missed and replacement patrols. Maintain accurate day-to-day management of patrol keys & equipment. Manage employee rosters and monitor daily patrol performance. Plan for future requirements and provide recommendations to the senior management team. Address contractor performance issues and explore new business opportunities. Ensure compliance with company policies and state and federal legislation. Handle issue resolution, performance management, and disciplinary matters. Conduct periodic audits of contractual arrangements to ensure service delivery.

Financial Management: Manage procurement of vehicles, equipment, and signage. Research providers to reduce fleet maintenance costs.

Reporting: Provide regular, accurate, and timely reporting on run performance to the Senior Management Team. Provide regular, accurate, and timely incident reports to our Clients. Ensure compliance with company procedures for reporting. Review audit report outcomes and implement corrective actions. Report on market intelligence and future infrastructure requirements. Identify and address potential WH&S issues.

General Duties: Maintain knowledge of relevant legislation for efficient operations and compliance. Foster a culture of compliance and lead by example. Adhere to Mobile Patrol SOPs and company values. Take reasonable care of health and safety and report hazards. Support team development through effective communication and meaningful work. Identify and support training opportunities. Monitor and maintain compliance with policies and legislative requirements. Escalate risk issues to the Senior Management Team. Complete other reasonable directives as assigned by the Senior Management Team.

Profile Skills and requirements: Broad experience in aspects relating to the Security Industry and Mobile Patrols. Demonstrated computer literacy in programs such as MS Excel, MS Word, and MS Outlook. Understanding of rostering and time management. Professional written and verbal communication skills. Broad understanding of legislative requirements in relation to WH&S and Industrial Relations.  Demonstrated experience in meeting high-level client requirements. Strong ability to provide clear communication and direction to staff members and colleagues at all levels. Demonstrated experience in time management. Sound reasoning, problem-solving and decision-making skills. Ability to build relationships at all levels of the organization. Ability to maintain confidentiality.

Job Offer This is a Full-time position located in Regency Park, SA. The role offers a competitive salary, great company benefits, and the opportunity to build and develop a meaningful long-term career.

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Email enquiries@ams-security.com.au