Senior Service Now Consultant, Kinetic IT, Melbourne VIC. Developers/Programmers (Information & Communication Technology). Full time.

About the Opportunity Join a pioneering team dedicated to driving innovation and efficiency through Service Integration and Management (SIAM). As a Senior ServiceNow Consultant, you'll be part of the SIAM onboarding team, responsible for bringing new service providers into our environment. We're committed to delivering exceptional services to the Australian public and ensuring the highest standards of IT service management.

We are seeking a talented Senior ServiceNow Consultant to play a crucial role in analysing the technical requirements of incoming service providers and ensuring seamless integration into our customers environments. You'll collaborate closely with ServiceNow and process experts to design and implement solutions that meet our evolving needs. If you're passionate about making a meaningful impact and driving positive change, we want you to join our exciting journey!

Day-to-day duties and responsibilities: Convert onboarding requirements into ServiceNow technical requirements, ensuring alignment with the customers standards and processes. Execute gap analysis on performance measures and design solutions for SLA definitions to meet service level requirements. Provide mentoring for associate ServiceNow developers, guiding them in no-code and low-code configuration tasks. Participate in tool onboarding workshops as a subject-matter expert, sharing insights and best practices. Define templates for process and business analysts to convert onboarding requirements into toolsets, promoting efficiency and consistency.

Collaborate with other ServiceNow platform teams to define technical requirements and ensure interoperability. Validate completed tools onboarding templates, ensuring accuracy and adherence to specifications. Leading ServiceNow CMDB/CSDM workshops.

Keen to get involved? You’ll just need some of the following: be able to maintain a minimum Government Security Clearance. Able and willing to participate in pre-engagement integrity checks (PEIC). 3–4 years of ServiceNow development experience. Awareness of products outside ITSM, CSM and HR. Experience in ServiceNow ITSM Implementation, including CMDB and CSDM. Strong understanding of ITIL 4 principles and best practices. Proficiency in configuring SLA definitions and managing service catalogues. Knowledge of groups, roles, and security within the ServiceNow platform.

The Kinetic IT Difference We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and government organisations.  As an Australian-owned company, we take a lot of pride in delivering exceptional service that exceeds our customers’ expectations and positively contributes to our industry and community.

We hire for the long term and have a strong focus on training and developing our employees.  Every day, our amazing 1,400+ crew come to Kinetic IT not just to work but to be challenged, grow and be part of something bigger.

As a Kinetic IT crew member, you will enjoy: Genuine work-life balance with opportunities to develop and grow with like-minded people. focus on your professional development and time allocated for ServiceNow certifications. Flexible working arrangements. 6-month career planning reviews are standard. Options for full-time, part-time, etc to suit your current circumstances. An open and supportive culture where we respect all people as individuals and everyone has a voice. Paid parental leave and other benefits tailored to your individual goals.

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Contact our career account on careers@kineticit.com.au and quote: WWREQ0025746